Disappointing

Liked: the location
Disliked: the hotel was not flexible enough to check in after 8pm and I was very nervous that if I missed the train I would lose my accommodation. It was very noisy, you could hear everything from the other rooms. Early in the morning when they start tidying the rooms, it's impossible to sleep because the noise is terrible. Finally, I asked for an extra hour to check out and it wasn't possible. Terrible pressure. I didn't like it and I don't recommend it. Very expensive for the service offered.

Very good

Liked: Location is excellent, very cute area and close to the Onze Lieve Vrouw square with beautiful church and lots of dining. Also super close to old city walls and the picturesque city gate. Room very spacious and comfortable, big bed, a small couch/large chair, and big bathroom, including toiletries and bathrobes.
Disliked: No fridge, iron, or ironing board in room- there is an iron and ironing board available on ground floor, but one would either have to trudge it up the stairs (was on 3rd floor) or bring clothes down to iron in public entryway. Communication before arrival wasn't great- when booking, on both the site and the confirmation email it said to contact the facility for late check-in. When I contacted them I got a rather curt response saying their check in is latest 8pm and I should have read that before booking (I did).

Very enjoyable in a small...

Liked: Excellent breakfast.The Mum & daughter who own the hotel were very attentive and excellent hosts.
Disliked: All good

Exceptional

Liked: Excellent location - close to the very centre of Maastricht still quiet, very friendly and accommodating host, tasty breakfast with wide selection of food and amazing little dessert served extra :)

Really nice staff who were...

Liked: The location for exploring Maastricht on foot was excellent. The room was comfortable and perfect for a short two night stay.
Disliked: There is no air conditioner but the room had two fans and the windows open to allow fresh air in so that was fine. Understandably old buildings can’t always accommodate air conditioning.

Convenient location

Liked: Location great staff helpful and friendly
Disliked: The stairs are steep and winding and polished wood so a bit difficult but lady helped with my case. Towels very flat no pile on them

Exceptional

Liked: A historic building with helpful staff.They found me change for the second day parking.The breakfast was excellent 👌 A sumptuous room, very comfortable.
Disliked: The difficulty of parking nearby.Difficult to use parking machines, one of which was broken.The machines didn't accept my debit card.

Very good

Great location and staff, some room for improvement for sleeping.

Liked: The location is perfect, walking distance to all main places and nice restaurants and stores. The beds are also super comfortable and the communication with staff was very easy and straight forward.
Disliked: The room did not have proper blinds so we did end up not being able to sleep that well given that it is spring in the Netherlands and the sun comes up quite early. You could also hear most of the noise from other rooms/floors.