Exceptional

Superb

Exceptional

Very good

Staff lovely

Liked: Close to cbd
Disliked: Needed better cleaning and rooms were small

Good

Great Location and hospitality. Ideal...

Liked: I love the staff and location. This is perfect if you are travelling for work and just need a place to chill / rest in between meeting etc.
Disliked: Very small room so was not ideal for 1 week stay. In photos the room looked big enough but in reality it was very small.

Expectation vs Reality

Liked: The location and the dining options.
Disliked: The hallway of the floors is too gloomy and the arrangement of the bed in the room. Had requested for two single beds and was confirmed aftet booking but such request was not satisfied on actual stay.

Great location for a quick...

Liked: Great location for a quick work trip - easily accessible to Central Station and thus, direct from the airport. Well located for shopping and dining out around Paddington and Surry Hills, as well as the CBD. Bed/bedding were incredibly comfortable.Very much appreciated the cold and bubbly water tap at reception.Front desk staff were friendly, but housekeeping staff seemed to be in every stairwell on their phones.
Disliked: The room was awkwardly laid out, with the bed under the window and the TV on the wall alongside the bed, so you had to lie almost parallel to watch it. The a/c unit was above the bathroom door—about as far from the bed as possible—so while it was very cold at the entry and into the bathroom, the a/c didn't seem to reach the rest of the room. Also, a pet peeve—hotel rooms that don't have sufficient padding on their ironing board covers, so you end up with lines all over your clothes. That's just cheap and really, how much are you really saving vs customer satisfaction. I appreciate the effort to reduce single-use items for housekeeping, but it would be good to have a free-order menu for traditional room items such as slippers, bathrobes, sanitary bags, shower caps, etc. This seems to work well in other hotels I've stayed in.