Very clean rooms and very quiet. Restaurants in hotel were very reasonable and food is well prepared. All the amenities!

Liked: High quality rooms and common areas.
Disliked: Location not close to attractions or restaurants in Chicago.

The stay is okay but...

Liked: The location was the best thing about the hotel. Water on our floor was a plus.
Disliked: No A/C in room 401.

Very good

Hotel is in a great...

Liked: It was in a great location
Disliked: Bathroom could be cleaner

Exceptional

Pleasant

Super solution

Disliked: When we got into the room it was super hot and we told one of the workers in reception that it was really warm and that we needed a solution (bacause the ac was not cooling down) he told us there’s nothing I can send you a fan thats the ONLY SOLUTION i could give you (he wasnt even sorry) and the worker who brought us the fan (fan which was pretty dusty and really loud) was very angry that he had to bring us the fan.I always try to understand how the workers feel and try to make them the journey as happy as possible because I also work wirh customers and sometimes it’s not as easy as it looks, but this workers are clearly not happy with their work and treated us really bad.

Very good

Liked: It is accessible, has plenty to do in the area, and it's close to a lot of sites.

Exceptional

Lacking in Basics

Liked: The bed was comfy and nice, room views were stellar
Disliked: They don’t have a fridge in the room, I had to request one and it was old and beat up and gross. Also no microwave. The ‘kitchen supplies’ consisted of a tiny coffee machine. Very disappointed here for such an expensive hotel