Great getaway for families!!!

Liked: The facility was perfect for our family! The rooms were comfortable and clean!! The indoor water activities were great with a lot of life guards and staff. The only complaint, guest service wasn't the the friendliest checking in. It seem like they were annoyed with working. Overall, the amenities, water activities, room, etc...was great!!
Disliked: The guest service employee's wasn't friendly or gracious when it came to checking in. It appeared they were annoyed with working or helping us! Either way, it would be beneficial to have someone friendly, outgoing, or someone who enjoys people at guest service! The food, and other eateries were pricey.Overall everything else was great!!

Exceptional

great stay, terrible booking experience

Liked: cast away bay was amazing. the food access the fun zones for the kids was perfect
Disliked: I was told that booking.com messed up and castaway bay did not receive the request for two rooms that they only recieved the request for one. I was traveling with 8 people and we had to wait to get this fixed it was stressful with antsy kids. I am not sure who did not receive what but it looked like it was on booking.coms end. I will not be using this sit anymore because of this. we did end up getting our rooms but not together as what i asked for through this website. just grateful they had a room available for us.

Poor

Liked: The water was warm at the water park
Disliked: The room was dirty upon arrival, there was no hot water in the room to take showers, there was no coffee maker in the room, the rooms are small considering what we paid, many of the water park attractions were closed and then the elevator went down during our stay.

Exceptional

Liked: Bright and cheerful. Family friendly. Great water park, great restaurant options
Disliked: Couldn't stay longer

Poor

Exceptional

Liked: Great place to take the family in the winter months.
Disliked: Just wish the sheets fit better on the king beds.

Exceptional

Exceptional