Exceptional

Acceptable for the price and...

Liked: The person who checked us in was friendly and efficient. They accept pets for a reasonable price which is much appreciated.
Disliked: We have stayed with Castlewood several times and it it showing it's lack of regular upkeep. The overall condition of the property has deteriorated. I don't expect a five start hotel for a three star price but they can keep up with the little things like picking up trash and painting a damaged door for very little investment. I hate to see the place is starting to get run down as it has been our Go To motel in Maggie Valley for several years.

Good

Needs Updating

Liked: Like that it's close to the shops and restaurants.
Disliked: Hotel needs some upgrades. Small holes in bathroom walls were stuffed with toilet paper. Sink fixtures and around sink were old and rusty. The worst was the towels/washcloths. They were old and dingy. They looked more like rags to clean with. Will definitely stay somewhere else next time we visit.

Exceptional

Great location but extremely uncomfortable...

Liked: Beds were so uncomfortable we could not sleep. It was in a fantastic location but not worth the cost
Disliked: Bed was uncomfortable. No chairs in room.

Clean and met my needs

Liked: Friendly staff. Room clean.
Disliked: Needs some updating

So So Trip

Liked: The location.
Disliked: Our lock messed up on our room 101, it had a hot tub they had to move us to room 212 that only had a tub and shower. I think they should have given us a little bit of a refund.

It was just what we...

Liked: The location makes this walkable for most things in Maggie Valley. It’s safe and comfortable. They allow our pets which is a major plus. The staff is amazing, super sweet and helpful. I have nothing but good things to say. I also found out the owners are from the next town over from us in Tennessee, so I appreciate supporting my neighbors!
Disliked: Nothing! It’s quaint and quiet. Very peaceful.