Castle at Waikiki Grand, Honolulu

Passable

Liked: location is AMAZING
Disliked: Not as clean as it should have been. Towel service every 2 days not idle for someone that showers 2xs a day in that heat. Food from previous guest in cabinet. No extra garbage bags to replace trash bins. Baseboards hadn't been wiped down.

Could easily have been so...

Liked: Location!!! And the staff was friendly/helpful.
Disliked: The room, although newly refinished, was dirty. Cleaning crew is not doing their job. Gobs of hair on the floor and in shower drain, splashes of ? on walls in bathroom, dishes and cutlery were greasy. The lighting in the room sucked. Only overhead lights, no lighting around the bed. Who wants to get out of bed to turn off the lights? I know the rooms are independently owned and decorated, but there should be basic conveniences. Ask not to be in 320.

please improve the water pressure

Liked: it was nice and cozy
Disliked: the water pressure in the shower was very weak. and barely any hot water.

Disappointing

Disliked: Difficult to locate. No parking. Guest takes care of laundry and garbage. No water pressure in the shower. Kitchenette was actually a hot plate.

Bad

It was terrible

Liked: Location
Disliked: Very dirty cockroaches everywhere!!!! Didn’t clean very well in entry a half eaten tangerine left on the counter top, trash in the can. Employees parking in reserved spots and bed bugs!!!!!!

ENJOYED ROOM AND FACILITIES NOT...

Liked: LOCATION TO SHOPS AND BEACH
Disliked: QUALITY OF TV PROGRAMS DID NOT COVER FULL TV SCREEN. WHEN THEY SAY KITCHENETTE I THOUGHT THEY HAVE COOKING FACILITIES.

Good

Liked: Staff are great. Hotel is in great location.
Disliked: Poor communication between booking.com and the hotel was causing room problems for guests.

Exceptional

Great location, bring your own...

Liked: The location is amazing. Right across the street from a big park, the zoo, and half a block to the beach. Only the Hilton Village has a better location.
Disliked: We booked for 2 separate beds (no pullouts) as both of us have back issues. We called to ensure we would have adequate facilities and were given assurances it would be taken care of. When we arrived we were told the unit we had been assigned had a broken ac unit and would have to stay in a queen with a pullout for 3 nights. The pullout was a chair twin, flimsy and uneven. So while the unit we had the last part of our trip 2 double beds was adequate. the first unit was not even passable. And very little hot water.