Castle at Waikiki Grand Guest Reviews
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3.4 miles from Honolulu centre |
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Calea Fri, 28 March 2025
Passable
Liked: Staff, coffee, pool
Disliked: We were in a room right next to the hotel “smoking section”. They did offer to move us but it wasn’t until day 4 of our trip so it wouldn’t only been one night in a different room. The room we were in was very stuffy. Very claustrophobic. One narrow rectangular window, that’s it. No outside sitting area. I was super dissatisfied with how much money we spent. Staff all very nice. Pool was great. Just spend another $250 a night to not get one of the rooms we did.
Coco Sat, 22 March 2025
Poor
Liked: I loved being in a great location near the beach.
Disliked: I didn’t like being welcomed toa roach infested unit, with dirty towels in the tub.
Michalewicz Thu, 13 March 2025
Bad
Van Wed, 5 March 2025
Very nice location and a...
Liked: Location next to beach and park.
Disliked: Facility was a hotel in a different hotel. That wasn’t known to me.
Long Sun, 2 March 2025
Exceptional
Julie Mon, 24 February 2025
Amazing location at a reasonable...
Liked: What a brilliant location ! One short block from the beach, surrounded by great bars and restaurants - perfect. And reasonably priced for the location, as the rooms themselves are clean and tidy but a little dated. Really appreciated keyless entry, the provision of beach towels as well as bath towels, and the very helpful staff.
Disliked: The rooms are advertised as having the option of a king size bed or two singles. Booked it and requested the two singles option (mother and daughter trip). Received a strange response saying my request couldn’t be confirmed in advance but they’d try to accommodate the request on arrival - I’m not sure why you’d offer the option, but then say it can’t be confirmed. And THEN, on arrival (at 9.30pm after a long flight) we were allocated a room with only one non-divisible bed, and the staff said they had no notes of my request. BUT the wonderful staff member said she’d try to arrange something, and did - found us a room with two beds (one king, one double), so it all worked out.The rooms (and hotel) are older, and you get what you pay for - the toilet blocked (but was easily fixed with the provided plunger), and the fridge was almost as loud as the aircon (but became white noise and didn’t affect our sleep). All of that was more than made up for by the staff, the location, and the price.
Nyesha Sat, 8 February 2025
Great hotel, staff and location
Liked: The room was amazing, equipped with everything we needed, full kitchen & beautiful balcony & the staff were so helpful. Also they provided beach towels which was great.
Disliked: we had to wait every 2 days to get fresh towels but it wasn’t a big inconvenience, Auntie was great and did us the favor of giving us fresh towels when we asked.
Marijana Sun, 2 February 2025
Pleasant
Nicole Tue, 21 January 2025
Enjoyable vacation!
Liked: Location is excellent. Beach is down the street
Philippe Sun, 19 January 2025
underwhelming and disappointing for the...
Liked: Service wise staff were super friendly and accommodating. It was great that we were given a variety of towels and a couple of beach chairs. laundry services were also handy. Unit 400 had amazing aircon and a full kitchen which is what we were after for both rooms.
Disliked: Both rooms shared several problems, most notably the lack of ventilation and poor lighting. Unit 400 had a very strong damp smell. The uncomfortable beds in both units and stained, possibly mouldy towels were consistent across both spaces. Unit 402 has a broken bed frame and the bed is a cheap spring model. There were also no effective noise reduction measures and the curtains did not block out any light, making it difficult to get a peaceful rest. The lack of proper security, especially in Unit 402 with the broken balcony lock and that anyone can enter any floor added to the feeling of insecurity, which was unsettling. The storage bag room was also unsecured and anyone could walk in and out. Additionally, the room descriptions were misleading, as neither unit lived up to expectations set by the photos or descriptions online.