Absolutely excellent in every way.

Liked: Loved the staff who were extremely kind and helpful. Location was excellent in terms of getting to the Anthropology Museum, Chapultepec Castle and Park and many, many restaurants. Loved the happy hour which provided opportunities for visiting others. Breakfasts were spectacular. Very good gym.
Disliked: Only thing I would do next time is ask for a room that looks out onto the street. Also had a bit of difficulty getting the temperature in the room down low enough, but that may be because we are Canadian and used to a little chillier weather!

Exceptional

Exceptional

A fabulous experience!

Liked: The service was exceptional and the hotel exceeded our expectations. The interior design was amazing and comfortable at the same time.
Disliked: The only minor complaint was that the phones in the bedrooms were a bit confusing to use with no directions.

Casa Polanco is like heaven...

Liked: The place felt like home. The staff is amazing. The rooms are spacious and beds super comfortable. Large bathroom with big fluffy towels and bathrobes.

Top experience!

Liked: Everything its great at Casa Polanco. The house is beautifully decorated, location its good and safe, the staff are very kind and helpful. 5*

Exceptional

Best 5-star hotel ever visited...

Liked: Casa Polanco is really a fantastic hotel at a very convenient location. The buidling is beautifully restored and has a mix of authentic and modern details. However, most important is the extremely customer focused staff. You feel yourself really "at home" in Casa Polanco. We have visited a lot of 5-star hotels but never experienced staff as nice and sympathic as the staff at Casa Polanco.
Disliked: Nothing!

Very good