Superb

Liked: Staff was very attentive and friendly. The room & bathroom were spacious. All areas were kept clean and the location was excellent for public transportation. Lots of vendors around the hotel selling various items. Felt safe walking around.
Disliked: Unfortunately, there is no elevator, so we had to walk up to the fourth floor. The staff carried our luggage upon arrival and check-out, which was very helpful. Everything else was beyond expectation.

Lovely hotel

Liked: The breakfast was great, nice room and comfortable beds. Would definitely stay here again
Disliked: It is loud outside and it is requires going up stairs but we were aware of that before staying so it was not an issue

Great location and wonderful staff

Liked: Great location!! We love the hotel. The room was clean and beds were very comfortable. The breakfast was different every day. The staff were friendly, especially Pedro. The communication from the start was smooth. The staff were very attentive and accommodating. We truly enjoyed our stay.

Cozy with the best hospitality

Liked: Our stay at Casa Lomah was wonderful! Melissa, Ivan, Pedro, Daniel, Sylvia, Julian were all beyond helpful and warm.English is well-spoken here. There's a huge map on the wall in reception, and they're happy to share with you where to go and what to do (and where not to go). The historic district has lots of interesting buildings, various sites, beautiful parks with sculptures, fountains and multiple generations of people. We didn't do as much site seeing or museum-hopping as we normally might, since we were really there for Dia del Muertos activities, which were wonderful. Plus we were coming off of a 6-day, jam-packed group retreat in Teotihuacan, so we were happy to just wander and float in a relaxed manner. We always felt safe in the area and surrounding neighborhoods, and Uber is very doable and affordable to go a little further afield.Keep in mind, this place isn't easy to find at first! If a friend hadn't texted me with the description of how to get there, and a photo of the front of the building, we wouldn't have found it so easily! That's because it's not on a street, but on a park sidewalk. So so cars can't go there. Best to Uber to and from the Hilton Reforma, and it's an easy walk along the park, just a couple minutes.It's in a renovated building with little shops and cafes. The best landmark to find the front door to the building, is the pizza place. There are always friendly security fellows at the front door, just ask if this is the place, and they'll say yes, and point UP! Yup, 4 flights of stairs and no elevator! But I managed, even with my knee injury. They do help you with luggage (thanks, Daniel!).Breakfast is coffee, tea, orange juice, milk, sliced fresh fruit, 2 kinds of cereal (one a granola type, which my vegan husband enjoyed, the other a flake type), yogurt, toast and spreads, and Sylvia makes a tortilla dish with cheese or beans or eggs (or a combo).
Disliked: Nothing that can be helped, but the park right outside is active well into the night, with apparently no noise ordinances. So bring your earplugs! There's no heat or A/C, but a floor-standing fan, which we didn't need. The temps were mild enough, and we opened the windows during the day for fresh air.

Perfect spot to visit the...

Liked: In an excellent location to explore the historical sites of Mexico City on foot. Staff were helpful and friendly, and 24h security made the place feel very safe at all times.
Disliked: It can be quite noisy, as it is in the heart of the historical district, sitting right next to the park. While we stayed there was also building works being completed, so construction noise started quite early in the morning. Should also note, the safety deposit box isn’t a true “safe”. It’s a wooden box with a lock and key, that didn’t really lock properly in our room. Also, there aren’t hairdryers in all rooms - had to ask for 2days before one was available.

Outstanding accommodation

Liked: Perfect location

Great location, nice rooms.

Liked: The location is really good. It’s in the city centre, a lot of activity on the street (street vendors, street bands, pubs/speakeasies/central park). Folks at the hotel were very helpful and fluent in English. There’s a nice restaurant right upstairs.
Disliked: Not much space to socialise with other guests at the hotel. On my last day, there was no water at the property. That made things difficult. I’m assuming that this is a one-off.

Exceptional

Liked: The property location was really good! Located in the side of the historic centre and close to Roma meant we were close to everything! The room was nice and big and the breakfast was really really good. We loved the fact that the hotel was on the 4th floor in a building with an inside courtyard as they were a lot of cute shops, cafes and bars located in the same building!
Disliked: We did not have hot water 2 of the mornings. However as soon as we raised it with reception the issue was addressed!

Very good

Liked: Breakfast was basic but ok