Disappointing

The Jewl that used to...

Liked: The bed super comfortable
Disliked: The breakfast was ok and the whole property needs a little TLC

Exceptional

Horrible service. Never again. Stay...

Liked: The hotel itself is a historic property in the middle of downtown.
Disliked: While it used to be one of the nicest hotels in McAllen, it definitely isn’t now. The interiors have been made generically corporate, unfortunately. Whereas it used to have beautiful interior details, a high quality bar, and wonderful service, it is now badly dated with a staff of people who are barely competent at best, and incredibly rude most of the time. I regret to say that I would never stay here again, which is a shame because when I grew up in McAllen, it was the most elegant place in town. During my 3-night stay, housekeeping didn’t show up once to make the bed or refresh towels. I was told at check-out that I had to request housekeeping and that they surely told me that when I checked in (they did not). I was also given a different, inferior room than I originally booked and was told I could move the next day. When I asked the next day, an incredibly rude young man nearly threw a temper tantrum at the request and turned to his co-worker at the desk and spat, “You deal with this” and stalked off to a back room, leaving both myself and his co-worker somewhat stunned. I told the front desk attendant at that point to forget it, not worth the trouble. Checking out wasn’t much better. The desk attendant seemed utterly bothered that I had interrupted his phone screen time, and was utterly irritated when I questioned why my credit card appeared to have been charged a higher fee ($612 ) for incidentals for 3 nights than the $50 a night they had said it would be charged at check-in. As I said previously, I would never stay here again.

Excellent weekend stay!

Liked: Loved the room, Staff & Breakfast

Restful and productive

Liked: Excellent. I ordered from the menu and everything was served hot and presented attractively.
Disliked: Nothing!

Exceptional

Disappointing

Liked: Casa de Palmas is a Beautiful,Historical Property.
Disliked: I didn’t enjoy being awakened by the foul aroma of marijuana coming through my air vents both days of my stay!

Good restaurant with good staff

Liked: Nice breakfast brunch
Disliked: Nothing