Ok but not value for...

Liked: It’s looks old and has character
Disliked: Cleanliness - Lack of Cleanliness and lack of hygiene. Dust everywhere. Stayed for 6 nights and it was difficult to get the room properly cleaned and staff had an excuse due to old walls they can’t do much. At the end I decided to clean off the dust from everywhere myself as they couldn’t be bothered. One day even they ran out of water and we had no water for the full day. Location- Too far from main attractions as well. Best to stay in condesa or Roma or reforma neighbourhood. Staff- Staff and manager not very helpful. Restaurant charged us tips everytime we had breakfast which wasn’t supposed to be charged until we brought it up with the hotel. Most of the staff didn’t speak English. I had to ask for an iron for four days to get it on fifth. Not the best focus on customer service at all

Delightful old building in historic...

Liked: The hotel was in a lovely old 16th century building and Heidi the manager was a delight - so helpful with great spoken English & very knowledgeable about the history of the building. The bed was very comfortable and everything was clean & tidy. The breakfast was straightforward Mexican fare which was fine.
Disliked: The hotel was a lovely old authentic house of a typical Spanish courtyard design in the Historic Centre of the city - however we did not feel very safe in that area in the evening and so we moved hotels to be closer to our friends in Reforma district. The staff assured us that we were safe and so perhaps we were being overly cautious ( we live in the UK countryside). There was an enormous police presence in the area in the run up to the holiday weekend celebrating the Revolution.

Exceptional

Liked: Excellent staff. Heidi was so helpful and friendly.

Traditional Mexican meets modern style...

Liked: Beautifully renovated ,and very spacious rooms . Very clean and well kept .
Disliked: N/A

Boutique Experience

Liked: Beautiful old building, Friendly accommodating staff, gourmet breakfast, Welcome cocktail, Large room with view of the square and Loccitaine bath products. Great position close to shops etcThe whole experience was lovely
Disliked: NA

Incredible, everything was incredible…except for...

Liked: Location was great, but staff was unbelievably helpful
Disliked: The roof top restaurant could use some help with their waiters. Only had dinner there once on the first night, didn’t give them a second chance. Could have been an off night??

Loved our stay !

Liked: Beautiful Hotel with a History . Super clean Rooms,charming staff ,helpful and kind . A mention must be given to Heidi at Reception she is a wonderful Ambassador for the Hotel her kindness was invaluable ,thank you Heidi . Helping us with Didi and Uber was so greatly appreciated !!!
Disliked: An issue with the Restaurant upstairs that was not rectified as promised by the Restaurant Staff.

Exceptional

Comfortable and welcoming

Liked: Beautifully restored hotel located minutes from historical centre. Friendly welcome at front desk and in their restaurant where we had our welcome drink. Room was quiet with all amenities available. Breakfast was superb !