Very good

Very good

Beautiful building and location!

Liked: Staff is absolutely high standard. Even with some inconvenience they were able to sort it out. Breakfast is excellent and the location is just perfect. Two minutes walk and you are just in Hyde Park and 10 min walk from Bayswater or Paddington underground. Highly recommended!

Passable

CLEAN AND ACCEPTABLE. NO REAL...

Liked: We only stayed one night. It was ok, it served the purpose. B/fast was fine.
Disliked: Front door was locked on arrival. Room was quite tiny. No view. We had to pay extra to leave our suitcases after checkout time, before our flight time.

Very good

Pleasant

Liked: The room was really clean and everything felt new. The breakfast was also really nice and had a lot of options.
Disliked: The rooms are extremely small. They are so small that 2 people and 2 suitcases do not fit. It does not fit the images at all. When we asked about changing rooms they said they didn't have any and when we confronted the front desk that the rooms don't match the images they just said: Yes we know the images do not match and that they show something different. So you are actively tricking people. I understand that the facilities reflect the price, I would have just like to be informed in advance for what to expect.

Pleasant

Passable

Liked: Pro's:- Staff are wonderful. Everyone we spoke to was friendly, approachable, and professional. On arrival, the receptionist was concerned about us hauling a buggy and toddler up the three flights of stairs to our room and therefore swapped us into a different room on a lower floor. This was extremely appreciated.Also, I found the ladies at breakfast lovely and friendly.- Location is pretty good. Although, get your walking legs on.Cons:- The entire hotel is unbearably hot. The room was like a sweat box the entire stay, which was really quite uncomfortable. There is a fan available, but unfortunately, it's quite noisy, so not conducive to a good night's rest.Opening the window was completely out of the question. Firstly, the window is a sash window with the bottom half being opened. We stayed with a toddler who could have easily gone out of the window - particularly as there was a third bed directly under the window, which already had a very low edge.Secondly, the noise that comes from the buildings that immediately surround the room was at times awful and without a let up.- the view from the room? The picture speaks for itself. Absolutely disgusting and certainly not what one would expect from a 'deluxe room!'- the bathroom can only be described as a cupboard converted to a bathroom. You had to stand in a tiny corner to enable you to shut the door behind you before using the facilities. And, when exiting the shower, it was impossible to dry off, and you had to maneuvere with the skills of a ninja to leave the bathroom. Again, it's not quite what you'd expect from a room that is sold as 'deluxe!'- the breakfast option is disappointing. No high chair is available, and the selection was not what you'd expect from a boutique style hotel. No hot options apart from toast and hard-boiled eggs. Only two choices for the cereal, and there is no option for a cooked breakfast.