very good lovely room exceptional...

Liked: location and the room was amazing restaurant on site fabulous food
Disliked: additional spa pool entry not allowed if not booked and paid before 18.00 had we known we would have paid so missed put as only there for one night

Exceptional

Liked: Lovely facilities ! Really had a wonderful stay !

Superb

Liked: Rooms were comfortable and we enjoyed a lovely breakfast in the morning. Location is great for what we needed, short walk to Brockenhurst and easy to find.
Disliked: The room was really warm and we couldn't find a way of controlling the temperature of the radiators but it didn't spoil our stay.

Exceptional

Exceptional

Good

Liked: Lovely breakfast and amenities Spa facilities were excellentFriendly helpful staff
Disliked: Toilet didn’t flush very wellHeating was stuck on full on arrival and was disconnected in my request as it couldn’t be fixed. Room was still very warm for whole stay

All in all this hotel...

Liked: Not a lot if I'm honest the entrance and Christmas tree looked amazing so I though I had booked well.The staff managed to change my room on the third attempt it was satisfactory. They sorted me out a taxi which was good.The location is beautiful.Parking is good for the rooms Thai food was good
Disliked: very disappointed spending £350 a night I would expect better really poor value for money - additional payment for Spa which is not much of a Spa. First room had net curtains up that looked like they had a 30 a day smoker living in it. Pillow was also stained and bathroom flooded. The hotel at reception looks amazing but this is a false impression - go around the corner it is like the crossroads motel very tired and the extensions they have done over time are old and in disrepair. They did upgrade our room after me complaining which was good but even the upgraded room was not worth the cost. Christmas parties in every restaurant except the Thai and trying to get a drink at the bar with loads of Christmas guests proved very difficult. Before we went out to dinner we had a drink in the bar I ordered a beer and my wife had a glass of Champagne which the barmen got from a tray of arrival drinks for the Christmas party I made it clear that I would not be paying for it but it still hit my bill when leaving after trying to explain that I was not happy to pay for it I just gave up paid and left the hotel I just wanted to get away. This was a Birthday weekend for my Wife she will never forgive me.

Exceptional

As expected.

Liked: Nice outlook. Spacious.
Disliked: Selection of fruit could have been better.