Very good

Liked: The facilities
Disliked: The room and the fact the internet and phone in the room didn't work.

Shabby, tired, & nothing special

Liked: Bed was uncomfortable and pillows were awful. Get feather pillows. Instant coffee for a £200 a night room is poor. One of the seats on the balcony is tucked so far into the corner that there is no leg room. Clear the cobwebs away from the balcony before someone checks in. Bath is dated, with black limescale under the taps. Robes are stained brown, especially around the neck area. Staff are miserable and un-smiling. Everyone says ‘Madam’ but it feels strained/false. 2 staff at reception watched me struggle on the stairs with my bag and didn’t offer to help. As a solo female traveller who became very unwell during my stay, I expected some level of care. I had to ask for some food to take away as I’d missed breakfast (after being so sick all night) and the receptionist made it look like an almighty effort to go get me a couple of tiny pastries. She watched me deliriously try to pay with my room card, then drive home without suggesting I take a moment or offering me some water. Uncaring, unthoughtful and cold.

Special occasion at Careys Manor

Liked: Fantastic location. Friendly staff. Superb breakfast. Slightly wearing furniture in room.

Superb

Very good

It was OK but have...

Liked: Spa was great. Staff also good.
Disliked: The bedrooms were very dated and basic. In keeping with a travel lodge. Real shame. Breakfast was good but had to pay extra for cooked options.

Ok but wouldn’t go back...

Liked: Some parts are beautiful as part of historic building.
Disliked: Room was basic for the rate paid. Coffee and tea were low quality. Television didn’t work. Told reception who simply said sorry - rather than being interested in fixing.

Fab staff, food and location....

Liked: The staff were amazing - thanks to all of them. The location was fantastic. The Zen Garden restaurant was brilliant, food and staff excellent and breakfast was also perfect. The senspa was fun, although not really luxurious.
Disliked: The room was spacious and clean but old fashioned - the bed was really hard and I slept badly. The Alphasphere experience was pointless, I didn’t get anything from it.

Exceptional