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Caption By Hyatt Downtown Nashville/The Gulch eeee - (888) 608-6346
Caption By Hyatt Downtown Nashville/The Gulch, 118 12th Avenue South, Nashville, TN -(888) 608-6346
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4.5
HOTEL RATING: 
VERY GOOD
4.5 out of 5 (33 Ratings)
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Hotel Description
Caption By Hyatt Downtown Nashville/The Gulch features a fitness center, terrace, a restaurant and bar in Nashville. With free WiFi, this 4-star hotel offers a concierge service and luggage storage space. The property is half a mile from the city center and a 10-minute walk from Bridgestone Arena. At the hotel every room has air conditioning, a seating area, a flat-screen TV with cable channels, a safety deposit box and a private bathroom with a shower, free toiletries and a hairdryer. Caption By Hyatt Downtown Nashville/The Gulch provides certain units with city views, and rooms come with a coffee machine. All guest rooms will provide guests with a fridge. Speaking Arabic, English, Spanish and Russian at the reception, staff are willing to help at any time of the day. Popular points of interest near the accommodation include Ryman Auditorium, Johnny Cash Museum and Vanderbilt University. Nashville International Airport is 6.2 miles away.

Check-in time: 16:00   Check-out time: 11:00
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4
4
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
E
Fitness Center
w
Non Smoking
r
Pets Allowed
q
Accessible
x
Free Breakfast
j
Free Parking
u
Swimming Pool
A
Business Center
B
Airport Shuttle
Other Amenities
` Meeting/Banquet Facilities
` Safety Deposit Box
` Air Conditioning
` Bar
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Coffee shop
` Heating
` Fax/photocopying
` Snack bar
` Wheelchair accessible
` Accessible parking
` Concierge services
` Free Wi-Fi
` Live entertainment
` Restaurant(s)
` Daily Housekeeping
` Happy Hour
` Non-Smoking Rooms Available
` Wine/champagne
` Auditory guidance
` Smoke alarms
` Fire extinguishers
` Guests can opt-out of daily cleaning service
` Staff follow all safety protocols as directed by local authorities
` First aid kit available
` Cashless payment available
` Linens, towels and laundry washed in accordance with local authority guidelines
` Hand sanitizer in guest accommodation and key areas
` All plates, cutlery, glasses and other tableware have been sanitized
` Contactless check-in/out
` Food delivery
` Electronic room key
` Audible alarm
` balcony/terrace
` CCTV security in common areas
` Daily disinfection
` Facilities for disabled guests available
` Fitness center
` Laundry services
` Lower bathroom sinks available
` Luggage storage & lockers
` Non-smoking property
` Restaurant (special diets available)
` Visual aids Braille/Tactile signs
` Accessible toilet
` Allergy-free rooms available
` Pets allowed (charges may apply)
` Takeout dining services available
` Indoor parking (charges may apply)
` Valet parking (charges may apply)

Caption By Hyatt Downtown Nashville/The Gulch Guest Reviews

Overall Average Score: 
Very Good (4.5 out of 5)

Write a review

3

Pleasant - 3.0 out of 5

Adriana Fri, 7 February 2025

Pleasant

Liked: The location was great, the rooms were nice and clean.
Disliked: We had to change rooms the first night there because a light would not turn off. Then the rooms are not very sound proof so we got woken up by loud neighbors coming back from partying at 3am. Lastly, after confirming during check-in that my card would not be charged since I pre-paid and they ended up charging me upon check-out. I have been trying to get this sorted for two days and they keep transferring me to different departments without anyone being able to help me.

5

Exceptional - 5.0 out of 5

Anant Fri, 7 February 2025

Exceptional

Liked: Decor, furnishings, room, staff all amazing.
Disliked: Main lobby area had issues with quality of coffee (despite having the best of everything espresso related). Have your staff trained in proper espresso technique - or hire baristas only. Not only is it a waste of that space, its a shame for having terrible coffee that's actually good when done right (proper tamping, transfer, and milk steaming technique).

4

Very Good - 4.0 out of 5

Lashay Thu, 6 February 2025

There are hidden fees. $65...

Liked: I liked the location of the property.
Disliked: There are hidden fees. $65 a night for their valet parking. No free parking is offered with the hotel at all. The other option you have is finding a parking garage close by and walking. Those parking garages were still $35 a day for parking and you had to walk multiple blocks.

4.5

Wonderful - 4.5 out of 5

Rebecca Thu, 6 February 2025

Superb

5

Exceptional - 5.0 out of 5

Jason Thu, 6 February 2025

Cool Bobo place

Liked: I like it - design and relax style
Disliked: For those who are looking for a traditional breakfast. It is not the place. Not my case., I like the possibility to have a cool one

3

Pleasant - 3.0 out of 5

Joseph Thu, 6 February 2025

Service by the staff is...

Liked: Great staff
Disliked: Small rooms that are so damn dark in the name of trying to be trendy like a lot of other new hotels. At least provide the option of being able to adjust lighting brightness. And not sure if it’s just me, but there’s a strange industrial grease smell in the common areas leading to the rooms. Daily housekeeping also doesn’t replace coffee, cups or ‘creamer’ (a bizarre American invention). And PLEASE provide glasses, not plastic cups from the 70’s.The public restrooms downstairs are a disgrace. For one, they are still not completed, and secondly, they are filthy though that’s because they are still a construction site.

3

Pleasant - 3.0 out of 5

Kaylee Wed, 5 February 2025

Pleasant

4.5

Wonderful - 4.5 out of 5

Sara Wed, 5 February 2025

Superb

4.5

Wonderful - 4.5 out of 5

Will Tue, 4 February 2025

Superb

1.5

Poor - 1.5 out of 5

Owens Mon, 3 February 2025

Not worth the exorbitant parking...

Liked: Room was nice
Disliked: My husband and I stayed here and were not informed that the parking was valet only. There is an attached parking garage that directs guests to a specific floor for hotel parking, and once you get there, it says that it is reserved for valet. We left the garage and took the car to be parked by the valet. We were charged when the garage connected our tag to my husband's debit card, and then charged a very expensive fee per night for the valet. Each time the valet entered and exited the garage, my husband's card was charged. I have called the hotel multiple times and they promised to call Metropolis to have the charges removed and refunded, and to follow up with my husband. None of this has happened, and we continue to get charged for the parking per day. Don't stay here, the parking alone costs a fortune.

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Caption By Hyatt Downtown Nashville/The Gulch 118 12th Avenue South, Nashville, TN