Such a wonderful place

Exceptional

Excellent all round

Liked: Hotel was superb. Staff were very helpful and really made our stay perfect. Breakfast was fantastic. The hotel was so quiet and peaceful and in the most fantastic location being in the grounds of the cathedral.

Stay in Hotel not Burgate...

Liked: The breakfast was included, and had a good choice, and was plated not help yourself. Which actually meant good portion sizes, less waste and no over indulging. Coffees were a little lacking in caffeine, would recommend the tea. Perfect location by the Cathedral and easy walking to the city with plenty of shops and restaurants nearby. The area is policed by Canterbury Cathedral Police, an actual Police body, reinstated in 2016. Rooms in the Hotel were very comfy, large double beds, wonderful hot, powerful shower and the rooms were tidied and replenished each day. The staff were professional and courteous at all times.
Disliked: The confusion with parking. Ring up in plenty of time to reserve parking as otherwise parking very limited indeed. Very narrow roads and parking spaces so very large vehicles wouldn't be advised. The first night I was allocated a room in the building out the back in the Burgate Annexe. This wasn't what I had booked or wanted, and I complained to reception who said they could move us into the Hotel for the remaining three nights the next day. The Burgate room is dated, like a low budget Travelodge and noisy. There was no shower, just a shower head in the bath and due to sloping bathrrom roof, you had to sit in shower to wash hair. I had specifically wanted a shower, which this was not, and the bed would be classed as a single.

Four exceptional nights in Canterbury

Liked: Four wonderful nights in Canterbury, the location is excellent, the service is wonderful, the breakfast is elegant and delicious, we will never forget these days.

Exceptional

Liked: Beautiful setting.
Disliked: Nothing

Very good

Excellent Very pleased with accommodation

Liked: Excellent facilities Rooms very clean and breakfast good quality and good service .Minor issue around Cathedral accommodation access closed at 21.00.Fully understand security issues but maybe a phone number and contact should be highlighted on guest card .Although doorbell did work on night of our stay

Superb