Canopy by Hilton Memphis Downtown, Memphis

Exceptional

Superb

Disappointing

Liked: No breakfast included

Superb

Liked: I Loved almost everything about this hotel. It started with the politeness and friendliness of the valet. The front desk staff was friendly, attentive and helpful. The rest of the hotel staff was also very nice. The rooms were very clean, and temperature was easy to adjust. Overall, the above mentioned staff deserves a 10!…. The alcoholic drinks were good…
Disliked: There are 2 areas that could use attention: Outside steps had trash (paper, leaves, etc) on them daily. It made the place look a little dirty outside (Peabody across the street never had trash lining the sidewalks). I didn’t eat at the restaurant because it was taking a LONG time to get food.. I heard restaurant staff speaking about how kitchen employees had not shown up for work on more than one day - possibly the reason for long delays. People who finally got their food stated that it was good.

Superb

Exceptional

We usually take an annual...

Liked: The entire staff were always friendly and helpful
Disliked: Nothing

Superb

Good property if you want...

Liked: Lobby and staff
Disliked: Small room. But did like the storage set up

Absolutely disappointing

Liked: The location is great.
Disliked: Valet was understaffed. It took over 30 minutes to get my car parked. The restaurant attached is horrible and their service is really bad. I went to the bar to have a drink before going up to my room and I never got served. The room hadn’t been clean. The shower floor was dirty. There were pieces of trash all over the floor due to not vacuuming. The trash hadn’t been changed. I requested days ahead of time a late check out but when I called to confirm the next morning, the rude lady at the front desk told me I simply couldn’t because too many people had already requested that morning. The security guard asked my husband for money when he went down to get snacks the night before. This entire experience was ghetto, unprofessional, and very disappointing. I will never stay here again.