Horrible.

Liked: The breakfast was good. However, we paid for the first day even though it was included.
Disliked: Our stay was awful. After a 12-hour ride from New York City, it began when we checked in with Michelle. As my husband stayed with our vehicle, I went in to check us in. Michelle informed me that she saw two reservations, one under my name (Nilsa Crosby) as a Hilton Honors member and one under my husband (Frederick Ellis) through Booking.com. When I asked which was cheaper, she said the Hilton Honors rate was $100 less. So, I decided to go with that, not realizing it was actually $200 more than the booking my husband created, which came with free breakfast.We went to our room and realized it was a handicapped room, and the carpet was filthy, the shower stall wall was damaged, and the grout was disgusting. Being exhausted, we had dinner and decided to inquire about changing our room the next day. That morning, 11/6/2024, we went down and spoke to a young man who said we could move from the handicapped room 424 to another King Suite at noon. He said he needed to ask the manager, Kaiya.When Kaiya came out, she said she didn’t have any more King Suites (right after he said he did) and could only offer us a room with two queen beds. After going back and forth for a few minutes, we decided to discuss it over breakfast. When we returned to Kaiya, I told her we would check out and cancel our remaining reservation. She then offered us room 243 and said she wasn’t sure if it was a handicapped room. When I spoke to Kaiya about the reservation concern, she informed us that the reservation Michelle gave us was $200 more and didn’t come with free breakfast. So, she comp-ed the parking and switched us to the more economical price.The first night was fine. Then, I began to smell a strong pet odor. It smelled like a dog. When we went out, I bought an air freshener, but it was only a temporary fix. To make matters worse, I killed five black bugs in the bathroom – I thought they were mosquitoes, but I wasn’t sure.

Exceptional

Exceptional

Exceptional

Liked: The hotel was beautiful and very clean but the parking is not ideal.

I'm going to stay here...

Liked: Nice corner room, very quiet. I loved the Peleton and the location was great!
Disliked: Parking lot is small, but I parked across the street and my fee was waived, so really not a big deal.

Picked this location as it...

Liked: We had a suite with two bathrooms, a nice addition.

Exceptional

Exceptional

Would’ve been excellent if there...

Liked: It was nice to have the bar and restaurant. The Hotel was in a good location. It was decorated nice and the TV was easy to work.
Disliked: The beds and pillows were uncomfortable. The sliding doors were heavy and made a lot of noise. The toilet was right out side of the shower.