Candlewood Suites San Antonio Airport Guest Reviews
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Write a review
Vashti Mon, 18 November 2024
Pleasant
Liked: I love Candlewood suites in general the washer and dryer and studio set up is comfortable
Disliked: The pet fee
Obrien Wed, 13 November 2024
Exceptional
Liked: I like all the amenities that are available. Very comfortable beds.
Disliked: We could have used another set of towels.
Brittany Mon, 4 November 2024
Bad
Disliked: Roaches in my room.
Lemke Sun, 3 November 2024
Passable
Mireille Tue, 29 October 2024
Be aware: No 24/7 airport...
Liked: I actually did not stay here because they do not have 24/7 airport shuttle. Have not been refunded yet. They blame Booking and Booking blames the hotel. In any case, the shuttle only runs from 7 am to 7 pm, which was not mentioned when I booked.
Disliked: I actually did not stay here because they do not have 24/7 airport shuttle. Have not been refunded yet. They blame Booking and Booking blames the hotel. In any case, the shuttle only runs from 7 am to 7 pm, which was not mentioned when I booked
Ann Mon, 21 October 2024
Probably would've been better had...
Liked: Stefan (Stephan) was absolutely wonderful. He allowed us to stay in the lobby and watch football as our flight was delayed and we didn't want to UBER anywhere with our luggage since the hotel offered a shuttle. When we asked about nearby food options, he stated that most were not within walking distance--night staff said there were two within a 5 minute walk. Only 1 was and we found it to be great value for the breakfast we ate.
Disliked: We paid for a King-Sized Suite, got a queen perhaps it was a full-sized and it had handicap accessible items. We hope no handicap person was forced to a non-handicap room. We addressed the issue with the night staff and they were not stated they couldn't help since we booked through 3rd party. They told us the room we were booked for had maintenance issues and that this was the best they could do. My husband pushed for a few free bottles of water since they couldn't offer a credit or cash voucher for a stay elsewhere. Contacted the hotel for shuttle, it only runs from 0700 - 1900 but was told to call when we arrived and ask for Grace. Called and was told Grace wasn't available at the moment and that shuttle was not running at 11:30PM, needed to find our own way. Hotel is a bit run down and need of upgrades; not like the last Candlewood Suites I stayed in during a trip to UT in 2023.
Louis Sat, 12 October 2024
Exceptional
Faulk Mon, 7 October 2024
Exceptional
Ramos Sun, 15 September 2024
Superb
Mirza Tue, 10 September 2024
Terrible
Liked: I ended up not staying. I left after requesting a refund and being denied my refund.
Disliked: The location I did not feel safe. And the room did not meet my expectations.