The wifi wouldn't work and when I asked the front desk gal (who seemed very new) about it she kinda gave me a deer in the headlights look and apologized.

Liked: Located close to venue.
Disliked: Construction nearby and wifi not working.

Poor

Liked: The room is not what is pictured. The picture clearly shows a couch. This location doesn't have any rooms available with couch/pull out bed. Front desk was rude

Good

Exceptional

Good

Liked: Not located in a clean, urban area.

Exceptional

Disappointing

Disliked: No hot breakfast . Had to go out to eat and it cost us $$ so we really lost on the long run of what we saved on a room

Exceptional

Exceptional

Liked: Everything. Super friendly staff. Free shuttle to Bricktown. Comfortable pillows and beds. Very clean. Great size room for our family of 3. Free coffee, tea, and hot chocolate in the lobby 24/7. We will stay here every time we are doing something in Bricktown.
Disliked: Zero complaints. Everything met or exceeded our expectations.

Poor customer service

Liked: Location and curb appeal
Disliked: Without any prior warning my reservation was not honored due to water main break. No notification until I arrived. No empathy from clerk. No help from her to secure alternative lodging. Clerk told me to have a “nice day” afterwards.