Candlewood Suites Indianapolis East, Indianapolis

Enjoyed this hotel better than any I have ever stayed at.

Liked: Great hotel; very friendly; very clean; great place to stay.

Superb

Nice facility but had bugs...

Liked: Location
Disliked: The bugs in my room

I did not stay. No...

Liked: I never stayed at the property.
Disliked: Front Desk help.

Good

Passable

Good

For an eight day stay,...

Liked: Large rooms
Disliked: The first day my door would not open because it got stuck. They told me they would fix it, I told them it would be hard to leave the room because I was disabled. 24 hours later it was not fixed and they told me that I had to move rooms. I received no help moving my belongings, and I was moved further down the hall away from the elevator. As a person with a disability, that was a significant issue. Second, they gave me a notice one evening that they would be cleaning the carpet the next day. They clean the carpet and so I had to walk on wet carpet for a day. Third my last day I went out to my car at 3 AM, on my way back in the sliding glass door into the lobby was locked. I had not taken my room, as I had gone out many times that early and never had a problem. I called the front desk, the front desk desk said there was nothing they could do because I had to have my key. I explained that I had ID and that I had been at the hotel for six days. The front desk clerk would have recognized me, but refused to walk a few steps to the door to see that I was indeed a guest. I called guest relations and they were able to contact the property and have the front desk person open the door. I did identify myself as a person with a disability, and that standing out waiting for the door to open, was a very painful situation I called the reservation line and a woman named Regina helped me get into the door. She was fantastic, I have a case number if that would help. It was an awful eight days, my company had paid for me to stay so that I could complete some work. I will never use that company again, and I’m not sure that I will use Booking.com.