Candlewood Suites Alabaster

It was a bad experience....

Liked: Nothing. Room was gross. We did not stay the night and still fighting to get our money back.
Disliked: Room was dirty. Bed including comforter, sheets, and pillows were covered in small black hairs. The guy at the desk said housekeeping was unavailable. Guy brought a ball of “clean” linen for us to change our bed. Then we found a gross gauze stuck to the bathroom door that looked disgusting. We decided to leave.

Exceptional

Liked: Loved the size of the room and the front desk people were awesome!
Disliked: Nothing

Poor

Liked: It was clean.
Disliked: Waited quit awhile for someone to help us at the front desk. Then there were 3 wasps in our room. No one was at the front desk again when I went down that night to tell them. Killed two the next morning and took them down and showed them and told them there was still one more in out room. Asked for a discount but didn't get one. Instead we got charged and paid twice for the room. One through Booking and one through the hotel. It took over a week to get that resolved cause the manager was never there when I called. Never recieved any discount for the wasp being in our room.

Superb

Exceptional

Exceptional

Liked: Welcoming!! Clean!!
Disliked: N/A

Good

Pleasant

Exceptional