Great facilities, very uncomfortable beds

Liked: Have been a customer for many years, always has been consistently a great stay.
Disliked: We had booked through a third party and was only offer a king with a pull out for 4 adults. Emailed the hotel to request 2 queens and was confirmed it was available. Arrived to find out there was no other rooms available which max out stay very uncomfortable for 4 adults. Was offered water slide passes to compensate.

Good

Liked: It was great other than the fact there were hidden fees for the water park. You're supposed to get a discount when you stay as a hotel guest, but they tack on extra fees within the hotel room rate even though I paid separately for the water park passes.

Mostly good, & clean ,...

Liked: Check in was awesome, nice friendly. Bonus got breakfast coupons and swimming wrist bands got included!
Disliked: Breakfast service at altos was lacking! Check out, when asked the counter for information they didn’t know answers like the pool hours, and if we could get an hour later check out time. Long line then to check out which the extended time would have probably helped as wouldn’t have rushed just to stand in a long line!

Superb

Exceptional

Exceptional

Very good

Exceptional

Very comfortable

Liked: The bed was very comfortable. The room clean and the staff very friendly.
Disliked: The hallway noise came through the room door very clearly.