Liked: Room.
Disliked: Breakfast was confusing, when the hot free buffet ends and when the pay menu begins.

We ha a great stay and the service was good!

Liked: Location was perfect to attend a concert at the Metro Centre.
Disliked: One elevator was out of service and it was a busy spot so there was always a wait for the elevators!

Good

Liked: Staff were friendly check in was simple

Nice, clean, quiet hotel in...

Liked: The staff is very friendly and several people went out of their way to provide assistance. The room was comfortable, though I would flag that there are stairs in some of the rooms that would be difficult to navigate with mobility issues (and also can be a bit dangerous if you forget about them when you get up in the middle of the night). If you're concerned, you should ask about them when booking, as they're not in every room. The hot tub was very clean, as were the common spaces throughout the hotel. Will definitely continue to book at this hotel.
Disliked: The breakfast was free and offered a wide assortment of options (even had oat milk for those with dairy issues), so was fine for what it cost haha. Just didn't knock my socks off ;)

Very good

Exceptional

Exceptional

Very good

Exceptional

Very good

Liked: Very accommodating, we had to make last minute changes to our trip and they were nice and helpful. Also very accommodating if you need to bring your dog.
Disliked: Rooms are a bit dated and could be a bit more comfortable.

Pleasant

Liked: It was very clean and breakfast was good. The room was very nice
Disliked: We both had awful sleeps because the pillows were too thick and hard. I think each room should have a thin and thick pillow so people can have options. Next time we will bring our own.