The festival was great, but will definitely book another hotel next year.

Liked: The spa.
Disliked: Communication with the front desk was non existent; told there are no additional pillows , because the hotel was full. Our room was only serviced once over the weekend. Very poor service.

Superb

Pleasant

Liked: I loved the bed and the black out curtains. The bed was super comfortable. The bathroom was a good size. The room was a nice size too
Disliked: I would describe this hotel as functional but joyless. The room was quite dark. Even with all the lights on it was difficult to see very well. I was not given hand towels on my second day (and I'd hung my towels up as requested but they were all changed anyway). The light in the bathroom was really dark- even after putting the mirror lights on. Not good for makeup for example. No flannels, no vanity kit, the moisturiser had clearly gone off in my room and smelled awful (shower gel and moisturiser were bolted to the wall!!)The staff were odd. Things got done but no one there enjoys their job, it's all very muted and basic. They're not bad, just demoralised. This is a management problem. The hotel applies a "safe search" filter on all phones, even if you're not using the WiFi. This is ridiculous. I went to ask about it twice but none of the staff knew why (apparently) and it's really irritating if you're trying to read something that Google or any other search engine classes as adult (this includes manga which I was trying to read). It's not up to them to police people. I had to put on Vpn to finish my book. I understand why other guests might not mention this if they're doing something more "adulty". The food in the restaurant was bland and, at best, chain pub quality. Overall, I got good sleeps but I would not choose to stay there for fun or food

We would have to think...

Disliked: First night dinner was not very good, meal better second night, had to wait a good while, Dining room cold, gluten free continental breakfast was more or less exsistent, Staff did'nt seem to know what a continental gluton free breakfast was.

Superb

fab

Liked: all v good love it hear stay every year
Disliked: everything

OK 2 night stay, a...

Liked: Spacious room, comfy bed. Tasty dinner in restaurant. Hotel in good location for visiting Cambridge. The staff member (male) on duty in restaurant on Sunday evening was very very helpful.
Disliked: The staff were friendly but very busy so had to wait quite a while to be served in the bar. Asked for extra pillow at reception, it never came. The side of the bath had white streaks down it. I feel that many places in the hospitality run on minimum staff so many staff issues are not their fault, it’s management fault.

Very dusty rooms, heating was...

Liked: Lobby area and the breakfast
Disliked: Cleanliness of the rooms. Pool and spa area overcrowded. Not enough seats. We had dinner at the hotel restaurant on first night. Did not really enjoy it. We had to go out to eat the other days.

Average at best

Liked: The room was nice
Disliked: Location and facilities

Lovely hotel, very clean and...

Liked: Excellent spa facilities
Disliked: Pillows too soft