Good

Very good

Liked: Staff was friendly and very helpful. Rooms were clean and well-serviced.
Disliked: Location. Distance from restaurants and attractions. on the very edge of Chelsea in a more commercial area.

Great location and great rooms...

Liked: Nice big rooms and bedsLocation is brilliant walking distance to lots of placesReception staff were nice and helpful
Disliked: Unfortunately our lovely stay was marred by two items going missing from the room - one of which was too big to have just been misplaced or lost! One of the maids wasn’t too happy about us wanting her to make up our room one day when we came back to have a quick freshen up and had to talk her into just doing the bathroom and towel change even though we had been told house keeping was everyday - she seemed very put out !

Good

Liked: Great central location, friendly staff

Very good

Liked: Central location. Roof top terrace. Very clean. Comfy Queen beds. Nice toiletries. Next to 28st subway or Penn Station.
Disliked: The bar & restaurant was closed due to lack of staff on 2 of our 4 nights. No one else could sort drinks.

We loved it!

Liked: Amazing location! Nice rooms, smaller, but they worked great. Great service with coffee & tea served in the morning. The street they’re on has a Starbucks at one end and a McDonald’s at the other end and with many great spots to grab something to eat or sit in to eat. Very close to subway and walkable to many key locations. Elevators worked great and room service was also very good and so was the front desk! Overall a very enjoyable stay.

Exceptional

Great stay in NYC

Liked: Great location

Great location and very safe...

Liked: Amazing location, so close to several different subway lines about only a 10 minute walk from Empire State Building. Beds extremely comfortable and amazing roof terrace.
Disliked: No view although understandable given location. Lack of space for unpacking especially given room was used for 3 adults and could sleep 4. So had to live out of the suitcase.