Third visit

Liked: Friendly staff, comfortable rooms, nice bar, good breakfast, and parking.
Disliked: Nothing.

Exceptional

Liked: The entertainment, food and the spa was absolutely brilliant
Disliked: We upgraded our room, but the bed was not comfortable

Good

Lovely stay

Liked: Very friendly and attentive staff. Hotel and spa beautiful and spotlessly clean. Loved the spa facilities. Will definitely return.
Disliked: Would be nice to have some herbal and decaf teas in the room.

Lovely stay

Liked: Lovely hotel, staff and decor. Great breakfast and central location
Disliked: Use of spa was extremely expensive for guests at £45 per person

Good

Liked: The main parts of the hotel well gorgeous and the spa facility is first class. Staff very friendly and welcoming.
Disliked: The room was a little dated. We had the best suite and the drab yellow colour was slightly depressing. Also wooden panels patching up missing tiles in the bathroom.For the price you would have expected a tv with enough signal to get more than 3 channels or at least a smart tv

Not as good as hoped

Liked: Excellent food in the lounge bar.
Disliked: The very noisy central heating system!!! The thin walls -being woken up by snoring next door!!Could only use the pool if we paid £45 for 2 hours as it was attached to the spa..The over bed lighting was far too bright

VERY DISAPPOINTING

Liked: Very poor
Disliked: Stayed before absolutely brilliant had access to the pool and spa it was included in the the cost of the booking this time additional cost to use the facilities the hotel is now over priced won't be backNot value for money

spa and staff were lovely...

Liked: spa and the food
Disliked: the room was tiny with a very small double bed. really poor value for money. the concierge even said he felt bad that he couldn't upgrade us because the room we were in was "not very good". £174 to stay in a box room with a tiny bed is not value for money.