Burnley West Higher Trapp Hotel Guest Reviews
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Write a review
Susan Sun, 19 January 2025
Good
Ross Wed, 15 January 2025
Not very enjoyable
Liked: Nothing
Disliked: Hotel needs a serious upgrade
Gail Sat, 11 January 2025
Pleasant
Julie Sat, 4 January 2025
Excellent!
Liked: Great food! Good service! Everywhere clean. Beautiful location!
Disliked: The water was not very hot in our room
Will Tue, 31 December 2024
peaceful quiet and relaxing
Christopher Tue, 31 December 2024
Pleasant
Angela Mon, 30 December 2024
Exceptional
Carol Sat, 28 December 2024
Exceptional
Jj Sat, 28 December 2024
Bad
Disliked: When we tried to book in reception could not find our room. We were then allocated a large single room (for two people) as it was the only room left. After leaving, the hotel charged for the original double room booked. This was later refunded after several complaints were made. No compensation was given despite it being the hotels fault. Mattress was covered in stains. Would not stay again.
Anne Mon, 23 December 2024
Exceptional
Liked: The receptionist, Millie, was very helpful, polite and friendly. Her colleague, Georgina, was also very polite and friendly when she phoned to enquire if we wanted to book breakfast .