Exceptional

Superb

Very good

Great place to stay in...

Liked: Great location, clean premises and very helpful staff. The hot tub was great after a long day hiking. We were placed closed to the main road and within 10 minutes the staff rang the room to see if everything was ok, we said yes but after another 10 minutes we did call back and say we would like something quieter. Within another 10 minutes they found us another room.
Disliked: You could not fault this property. We booked another resort but changed it to this one and I am extremely happy we did.

Wonderful experience

Liked: The aspect and the location. The real fire. Still close to Banff.
Disliked: Some renovation ongoing close by.

A bit of a letdown

Liked: Seating and scenery
Disliked: Just wanted to leave some feedback. We’ve stayed at the lodge multiple times. It will always hold a special spot as it’s where I proposed to my wife. Having said that, our room appeared to be very unclean, not the maids fault but it did not have a deep clean. The window had a broken latch and would not close properly. The dead bolt would barely turn shut. My wife could not do it so I was the one to lock each and every time. We were also not provided a wifi password. I thought this feedback was important and I’m not sure if we have a future trip at this lodge.

Superb

Lovely room, friendly staff, and...

Liked: The fireplace, cottage life feel of the location, and the hot tub
Disliked: It is dark when walking around at night

Exceptional