Very friendly staff, grounds superb

Liked: Staff very friendly and obligingThe Grounds and facilities
Disliked: Bugs crawling around blindsToilet seat loose

Exceptional

Not a great experience

Liked: The property downstairs in the main reception area looks wonderful, unfortunately other areas are hugely lacking. Damp, dirty and pain peeling away in the basement and restaurant.
Disliked: All in all the experience wasn't terrible, however...There's a lot of things to list, items not in the room such as dressing gowns, iron, ironing table. The room was lovely but the bath and shower had hairs in them, and when we arrived we realised that right outside our door was the cleaners area and constant banging, talking, dirty linen and plates, bin bags etc right outside the door which we had to walk past. The room wasn't very well cleaned, it had dead flies left on the side. When we went to use the phone in the room it didn't work, went to ring from mobile and takes forever to answer if answer at all. So used the WhatsApp option, thought this was a great touch. However 40 minutes later no response...When we arrived we booked for dinner with the reception team, and the booking wasn't put on the system. Restaurant empty, menu was very basic and fairly expensive for what it was. No duck, lamb, or seasonal game offerings. The burger was nice, but wasn't freshly made was processed. I used the toilets to wash my hands after dinner and was shocked, the basement / lower ground floor is completely neglected. Damp, paint flaking and in complete disarray, the bathroom didn't look as if anyone had cleaned it, paper all over the floors and the basins dirty.Anyway I thought to myself, I'll get a good nights sleep and we can both enjoy, avocado, or poached eggs, with some hollandaise sauce....Breakfast very disappointing, was meant to be able to order from a menu. Turned up and there was a buffet style breakfast which was very limited and not freshly cooked, was just told it's all they had today. Several items had run out, it also wasn't particularly hot and one of the sausages had congealed fat on it and none of the food was at the correct hot holding temperature. I should have known better and not eaten the food!

Superb

Exceptional

Bad

Liked: Was lovely place
Disliked: Beds in lodges was like laying on the floor. Mattress way to hard couldn’t stay the night had to go home was that uncomfortable

Disappointing

Liked: Nice staff and beds
Disliked: Leaking shower and hard to find

Superb

Liked: Lovely hotel, friendly staff, beautiful grounds and delicious breakfast. A very sweet getaway spot!

An unusual and historical hotel...

Liked: Friendly and helpful staff. Food very nice.
Disliked: Cold in the public rooms. Limited dinner menu and breakfast buffet.