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Brookstone Lodge near Biltmore Village Ascend Hotel Collection eee - (888) 406-7656
Brookstone Lodge near Biltmore Village Ascend Hotel Collection, 4 Roberts Road, Asheville, NC -(888) 406-7656
Area: Asheville - Biltmore East
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4.1
HOTEL RATING: 
VERY GOOD
4.1 out of 5 (1550 Ratings)
6.3 miles from Asheville centre
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Hotel Description
Located off Interstate 40, this Asheville, North Carolina hotel features an indoor pool and free hot breakfast. The historic Biltmore Estate is 1.7 mi from the hotel, while Downtown Asheville is 4 mi away. Free WiFi is provided. A flat-screen cable TV, microwave, and small refrigerator are provided in all rooms at the Brookstone Lodge near Biltmore Village, Ascend Hotel Collection. Each warmly decorated room also features bathrooms with granite accents. Guests are welcome to relax in the lobby, featuring rustic décor and a large stone fireplace. The front desk is available 24/7, and a business center is on site. Guests can work up a sweat in the on-site fitness center. South Slope Brewery District is 3.5 mi away. Guests will also be 4 minutes' drive from Biltmore Village shopping and 11 minutes' drive from the River Arts District along the French Broad River.

Check-in time: 16:00   Check-out time: 11:00
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
j
Free Parking
u
Swimming Pool
E
Fitness Center
A
Business Center
w
Non Smoking
q
Accessible
x
Free Breakfast
B
Airport Shuttle
r
Pets Allowed
Other Amenities
` Business Center
` Free Parking
` Swimming Pool
` Golf Course
` Room Service
` Air Conditioning
` 24-Hour Front Desk
` Elevator
` Coffee shop
` Hiking
` Cycling
` Heating
` Fax/photocopying
` Snack bar
` Wheelchair accessible
` On-site parking
` indoor pool
` vending machine
` Accessible parking
` Concierge services
` Designated Smoking Area
` Family Rooms
` Free Wi-Fi
` Heated pool
` Picnic Area
` Sun Deck
` Convenience Store
` Non-Smoking Rooms Available
` Auditory guidance
` Outdoor furniture
` Outdoor fireplace
` Kids' pool
` Sun loungers or beach chairs
` Key access
` Smoke alarms
` Fire extinguishers
` Guests can opt-out of daily cleaning service
` Staff follow all safety protocols as directed by local authorities
` Shared stationery such as printed menus, magazines, pens, and paper removed
` Process in place to check health of guests
` First aid kit available
` Cashless payment available
` Linens, towels and laundry washed in accordance with local authority guidelines
` Hand sanitizer in guest accommodation and key areas
` Invoices
` All plates, cutlery, glasses and other tableware have been sanitized
` Free face masks
` Food delivery
` Electronic room key
` Audible alarm
` ATM or cash withdraw on site
` CCTV security in common areas
` Daily disinfection
` Facilities for disabled guests available
` Fitness center
` Laundry services
` Lower bathroom sinks available
` Non-smoking property
` Tour services
` Visual aids Braille/Tactile signs
` Physical/social distancing guidelines
` Protective screen or physical barriers in appropriate areas
` Accessible toilet
` Takeout dining services available

Brookstone Lodge near Biltmore Village Ascend Hotel Collection Guest Reviews

Overall Average Score: 
Very Good (4.1 out of 5)

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4.5

Wonderful - 4.5 out of 5

Lynne Tue, 11 February 2025

Will stay again when visiting...

Liked: It survived Hurricane Helene flooding. The location and the value were good. Although we didn't use it, the indoor pool is a great feature. The snack bar and offering at breakfast are nice guest services.
Disliked: Waited for 15 minutes at the front desk to ask a question on Sunday before heading out to lunch and never saw any staff at the front desk. Even one of the housekeepers helped to look around for a reception person for me but couldn't find anyone. The room was poorly decorated and cramped and the two queens were terribly uncomfortable.

4

Very Good - 4.0 out of 5

Dianne Tue, 11 February 2025

Very good

4.5

Wonderful - 4.5 out of 5

Jean Sun, 9 February 2025

Very pleased with the cleanliness...

Liked: Clean and looked like it had been remodeled fairly recently. Plenty of hot water. Very quiet. Breakfast was much better than expected. Even had eggs! Lots of choices. Clean breakfast area.
Disliked: Mattress too soft for my liking. Only one bar of soap that we had to keep switching between the shower and the sink. Perhaps a dispenser attached to the shower wall w/ soap would be good.

4.5

Wonderful - 4.5 out of 5

Joseph Sun, 9 February 2025

The hotel is nice &...

Liked: The pool was nice, breakfast was ok
Disliked: I booked two nights. In the middle of my first day I was contacted by the Lodge & told I needed to come back because I was late checking out. I had two nights booked, they obviously were confused about that, but I didn't appreciate being hassled during a tour I was on. It made me feel unappreciated as a customer and showed me how quickly a pleasant day can be turned into a panic-ridden disaster

4

Very Good - 4.0 out of 5

Terry Fri, 7 February 2025

Very good

5

Exceptional - 5.0 out of 5

Estuardo Thu, 6 February 2025

Exceptional

Liked: Confortable, clean and luxury
Disliked: Personal in front the desk need to be more friendly and nicely to talk to guests

3.5

Good - 3.5 out of 5

Adrienne Tue, 4 February 2025

It was a safe place...

Liked: The location off the highway was good.
Disliked: The exterior was quite nice but the interior was no frills and low budget in its appearance.

4

Very Good - 4.0 out of 5

Gregory Mon, 3 February 2025

Very good

4.5

Wonderful - 4.5 out of 5

Chibuikem Wed, 22 January 2025

Super clean rooms, great food...

Liked: Delicious breakfast, with so many options. Breakfast area was always kept clean.
Disliked: Pool and gym were rather small.

5

Exceptional - 5.0 out of 5

Theodis Thu, 16 January 2025

Just wonderful

Liked: Very clean
Disliked: Just fine

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Brookstone Lodge near Biltmore Village Ascend Hotel Collection 4 Roberts Road, Asheville, NC