Brook Pointe Inn, Syracuse | ConcertHotels.com

Very disappointed.

Liked: Enjoyed having someone make eggs of your choice.
Disliked: Had to wait 10 minutes to check-in as the front desk was not manned. We needed a room on the first floor due to husband’s knees (he’s scheduled for surgery). Our room didn’t have an electric outlet on one side of the room (perhaps because it had a jacuzzi which was turned off). Lamp was missing a light bulb. Again, I had to search for staff to make a compliant. Exterior door nearest our room wouldn’t work with fob.

I have stayed before and...

Liked: I had a jacuzzi tub room. Well I finally decided to put it to use and let my 4 year old get in it. We filled it up with water. Clean and clear water. But then I turned the jets on. And out came a brown or rust colored debris that got into my child’s eyes before I could lift him from the tub and I ended up having to pin my son down while trying to hold one of his eyes open at a time stabbed a whole in a water bottle so I could flush his eyes while he screamed of course. That was what I would call a freak accident. But was not and am not happy about it. The hotel is overall a very nice place other than that. I just wish I had spent the $400 for the 2 nights somewhere else
Disliked: Check your jets on your tubs.

Very good

Liked: Large rooms
Disliked: No ice on 2nd floor nice place

Superb

It was ok.

Liked: Location and scenery
Disliked: Beds were very uncomfortable.

Great place to stay!

Liked: The entire experience was comfy cozy, it's a beautiful place to stay with your significant other or a family trip, the entire place was very clean and the staff are extremely nice, I'd recommend this place to anyone and everyone, the price is well worth the stay!
Disliked: I didnt like that my time here had to end so quickly, it was a lil get away I wish I could get back