Exceptional

Exceptional

Exceptional

Magical and extremely comfortable.

Liked: It was a very cozy environment with a very personal and friendly staff. Everyone I encountered was ready to help me with whatever I needed. This was what i expected from a boutique hotel experience. Highly recommended for those traveling alone or with a partner.
Disliked: A steam room would have been nice.

Exceptional

Could not fault anything about...

Liked: Fabulous hotel

Just beyond perfect :)

Liked: Everything was amazing!

Disappointing experience despite being a...

Liked: Disappointing experience despite being a returning guest.I booked a suite through Booking, but when I arrived at 3 PM, it wasn’t ready. After returning around midnight, I found myself in a basic corner room — definitely not what I had booked. When I called reception, a manager came up, seemed possibly intoxicated, and told me he had no time to deal with me. No follow-up or apology was offered the next day.This isn’t the first time I’ve had issues here. On a previous stay, strong food smells from another room filled mine during the night. The manager sprayed perfume in the hallway, which only made things worse. I was moved at 3 AM — again, no apology or gesture after.I’ve stayed here multiple times and even brought friends to the hotel. But the lack of basic hospitality, communication, and care is unacceptable — especially given the hotel’s appearance and price point.

Exceptional