Your websites suggests the hotel to be of a far higher standard than it is. It's decor is tired with peeling wall paper. The hot water is questionable as to whether you get any or not. The overall room temperature is unbearably hot and the air conditioning did not work. Overall an incredibly disappointing hotel which was meant to be a special occasion. We would not stay here again.

Liked: Friendly reception staff.
Disliked: The room temperature was 28.3 degrees from the moment we entered the room! It was unbearable. Reception provided one fan which quite frankly was ineffective. Neither my sister or I slept due to this hideous heat. We also had a problem with the hot water - I had a freezing shower which started to warm up just as I got out.

we had a good weekend...

Liked: we have been several times to this hotel as it is a good location for traveling to london centre by underground
Disliked: breakfast i do not like buffet breakfast

Very good

Bad

Pleasant

Very good

Pleasant

A quiet, large room with...

Liked: The room was quiet and the large, with a comfy bed. The temperature was great too. I really enjoyed all the Christmas decorations in the lobby too - felt very festive :)
Disliked: The hotel felt a little tired - eg the windows need a clean in the bar area. But overall, I was impressed.

Bad

Exceptional