Superb

Liked: Whole experience was good

Exceptional

Don’t book with booking.com

Liked: The main problem was with booking.com.I searched for hotels with half board. With the filter on. It brought up this hotel. In bright green it stated free breakfast and £28 allowance for food for each person. So I booked at a very high rate only to be told on arrival dinner was not included. I was hold to booking.com for 45 mins who did not help. Which by this time my autistic son was having a melt down. The booking process was misleading and fraudulent. It ruined our stay. I won’t use this site again.

Very good

Liked: Stayed as we were at a nearby event pleasant experience and staff were welcoming and efficient

Overall a clean and nice...

Liked: I arrived in time to order dinner. Unfortunately the food was not enjoyable or really edible.
Disliked: The food provided and the vegan options were not good.

Disappointing

Liked: Very average. There wasn't much choice on the menu and dessert was inedible.The pool was smaller than expected and a group of noisy young adults spoiled the spa ambience. Would have expected a jacuzzi but there wasnt one. Bathroom door of the room wouldn't close and we had to be moved rooms. Not good value for money.

Superb

Exceptional

A friendly and welcoming hotel...

Liked: The staff were incredibly friendly and accommodating. My two children had a fantastic time and they were not only tolerated but made to feel welcome in the hotel. The room was absolutely spotless and the decor was neutral enough to feel timeless and not dated. Clearly the bathrooms have been recently updated as they were fresh and appealing. We were there for an overnight getaway and it was just the adventure my children wanted - room service in robes, what a treat!
Disliked: Check in was a little slow as there seemed to be few staff around, although it was a Sunday afternoon so to be expected! I have no real complaints but if I was being particular I'd say it could have been more explicit about how to get extra towels to use for the pool and more kids options on the room service menu would be appreciated. But these are small issues!