Exceptional

Liked: Loved everything about this Hotel the room was gorgeous and spotless . It was so quiet no noise . It was a touch of class . Best hotel I have been to in a long while . Will definitely go back . The bed was so cosy and comfy had the best nights sleep aswell.
Disliked: I loved everything. There was nothing I didn't like .

Very nice but for a...

Liked: Beautiful hotel for a Blackpool stay
Disliked: Nothing everything was lovely

excellent stay

Liked: all of it
Disliked: car park was little expensive

Superb

Hit the spot

Liked: Location and parking
Disliked: Nothing. All good

Comfortable and pleasant stay

Liked: The hotel is a lovely clean warm and comfortable place
Disliked: The bar prices are high and £25 parking is a bit much

Disappointing

Liked: We’ve stayed a few times before so were looking forward to staying in the costal suite with sea view. As expected, the living room with fire was lovely and one of the main reasons we chose the hotel.
Disliked: The room wasn’t overly clean on arrival (dust surfaces, few hairs on lamp) - not the standard you expect when paying £620 for two nights in Blackpool, but not the end of the world. The main gripe was the bed - having stayed in the coastal suite before (and booked a stay for parents because of how comfortable we found it) we had a horrific nights sleep. The bed was rock hard, the linen had a funny smell and my husband ended up sleeping on the sofa in the living room - not as expected from our previous stays. I called reception the following morning and a lovely lady offered to speak to housekeeping who put a new mattress topper on the bed and all was fine following this, but it really tainted our trip. Because the first night was such a disaster we decided to stay another night and every member of staff I spoke to after this point just made us feel like a nuisance - not welcoming, helpful or friendly. We asked if there was an option of a discount because of the issue with the bed and we were told the manager said no and ‘you either stay or you don’t’. On checkout I was told ‘objectively speaking, all of our reviews say the beds are comfy, it’s a matter of preference’, but it’s not preference when your housekeeping team can remove the problem by placing a mattress topper on a bed which should have been there in the first place when charging upwards of £320 a night!

Overpriced and let down

Liked: Clean
Disliked: Over priced. No onsite parking and charged £25 for parking in a very open carpark short walk away. Told breakfast was included then charged for it the following morning . Very expensive stay and heavily over priced

Great stay.

Liked: Everything was perfect.
Disliked: Nothing not to like.