Horrible experience

Disliked: This is the worst experience at a hotel. I had booked 2 queen beds for 2 days and when got to the room they only provided one bed and had to bring in a rollaway bed and sheets(which we had to ask for several times and never did bring an extra blanket). There was also no tv in the room. The maintenance man also threatens my friend. I was a vendor at an event and left early and when I came back all our things were taken and most likely thrown away. They said there was a glitch in the system and demanded proof that they took it out of our bank account(like we were lying to them) they said there was a glitch in our system. They gave back my friend's laptop and backpack, but I lost around 250 dollars’ worth of items that they won't give back and they were very rude to us. We are taking them to small claims court because they will not do anything to reimburse us. They only reimburse for one night of hotel room.

Very good

Didn't stay due to above...

Liked: Nothing.
Disliked: Upon arrival I was told that the rooms were flooded and they did not have rooms available. I was forced to find alternate accommodations yet blue way in still charged me for the night.

Disappointing

Liked: Staff Member Drew went above and beyond to help with issues, and was on top of getting things like towels and toilet paper, etc. Definitely deserves a raise.
Disliked: Had someone in the room when I got here, and said person left a meth pipe under the blanket. Had no toiletries in the bathroom, and soap was smashed all into the ac unit.

Poor customer service

Liked: There was no breakfast at the place, it has roaches. People were smoking meth on the property. Towels or toilet tissue wasn’t in the rooms. Door knobs were taken off. Plumbing was bad and internet service was poor.
Disliked: Everything listed above.

Bad

Bad

Liked: The worst place I have ever been to
Disliked: Everything

Bad

Upon arrival they told me...

Liked: N/A, property gave my reservation away. Upon arrival they told me there were no more vacancies and sold my reservation to another customer and didn’t provide any refund even though I requested a refund.
Disliked: Didn’t even get to get a key to my room. No rooms available. Upon arrival they told me there were no more vacancies and sold my reservation to another customer and didn’t provide any refund even though I requested a refund.