Blossom Hotel Houston, Houston

Exceptional

Liked: New property, well appointed. Comfortable rooms and bath. Staff was very accommodating. Breakfast and bar area were both good.
Disliked: I wished there were more facilities in the spa available for guests such as a steam room/ sauna and/or hot tub. I wanted to make a reservation for a massage, but none were available.

Exceptional

Liked: Heidi in the spa gave the best facial I have ever had and I have had many facials!

Superb

Liked: Very clean and well updated.
Disliked: The mattress wasn't comfortable

Exceptional

Liked: Everything about it. It’s really nice for the money
Disliked: Gym wasn’t done

Overall good stay

Liked: The valet staff was amazing with helping with luggage. The aesthetics of the hotel were beautiful
Disliked: Had to switch rooms during my stay due to tv not working

I wasn't wowed

Liked: The downstairs bar was good, the staff was nice. The bed was comfortable.
Disliked: The TV options were mediocre (Amazon not available in this country ) the lobby chairs were uncomfortable, the thermostat was complicated to work.

Being it’s a new Hotel...

Liked: Didn’t really get to enjoy the property. Not at all what was expected they definitely dropped the ball the first room was dirty. And had to speak with manager to rectify situation.
Disliked: First room bedding was dirty second room carpet was dirty. There were no robes in the room as specified on website. I was give drink certificates for the night but the bar closed at 11 so I was unable to use them.

Will not be back

Liked: The build out is lovely. Every space is wellAppointed. Service was awful in “restaurant” but food was really good.
Disliked: The only reason I booked this hotel is because I was guaranteed a bath tub. (Medical condition that requires soaking in medicated bath prior to doctors appointments). Was unable to use bath due to immovable wooden platform across tub. Couldn’t shower due to. Shower curtain not reaching around wooden platform in tub. 0 stars for that. Forced valet parking at FORTY-SEVEN DOLLARS A NIGHT. Seriously NO. And for $47 a night you are unable to call for your car in advance, despite phone showing “valet”. We had to wait about 20 mins for car and were the only ones waiting. Again NO. Room had 2 tall ice tea glasses (clean-ish), one espresso cup, zero coffee mugs, zero coffee pot, zero rocks glasses, zero coffee needs like creamer or sweetener. 2 UNCLEAN juice glasses in bathroom that still had someone else’s coffee in them (because there’s NO coffee mugs in the room), ZERO FITTED SHEET!!! WTF??? These god awful flat sheet came off both beds when the covers were pulled back, no streaming apps on TV except YouTube. Why can’t we have the app and log in w our own information? We’re two ppl w chronic health conditions and have to come to Houston regularly for care. We were so excited about The Blossom from pictures and absolutely dejected by reality. We will not be back.