Birchwood Spa Motel Guest Reviews
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1.3 miles from Rotorua centre |
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Chris Tue, 12 November 2024
Would not return
Liked: Having a spa outside our room was perfect. Being able to fill it ourselves meant it was the perfect temperature. Disappointing that the jets only worked for 5 minutes at a time and you had to get out to turn on again.
Disliked: Room wasn’t serviced at all and we stayed for 3 nights. Only thing that we got was fresh towels each day. Rubbish wasn’t emptied and bed wasn’t made. Bed was hard and uncomfortable. For the price we paid we could have stayed at a more upmarket motel. Staff also had trouble sleeping understanding English.
Karen Mon, 11 November 2024
Poor
Disliked: The fridge in our room was broken so had nowhere to store our food.
Tracy Mon, 11 November 2024
Legends Stay
Liked: Close to where we needed to be.
Disliked: No air con.
Kookie Sun, 10 November 2024
It was the perfect venue...
Liked: Cooking facilities. Close to Whakarewarewa and the Legends of the Peaks event.
Disliked: No sheets, and blankets provided for fold out couch. I didn’t even get given extra towels for the room.
Eleanor Sun, 3 November 2024
Didn't really enjoy it.
Liked: I liked being able to check in very late and I liked how friendly and accommodating the staff were.
Disliked: The unit was tired and dirty. The furniture needs replacing. I didn't want to sit on it because it was so dirty. Unfortunately the beds were really uncomfortable and every time a truck drove past the whole motel shook like an earthquake.
Cruz Sun, 3 November 2024
Good
Liked: The location
Disliked: Nothing
Sunita Tue, 29 October 2024
Uncomfortable, less professional compared to...
Liked: Nothing
Disliked: Spa pool were dirty, pay for extra person for one night but bed were not provided. End up leaving early before our due date from there
Jo Mon, 28 October 2024
Exceptional
Liked: Good value for money. Was clean.
Sharon Mon, 28 October 2024
It was great, will recommend...
Liked: Language barrier. Need a talk
Disliked: The cushions
Marama Mon, 28 October 2024
physically difficult and disappointing
Disliked: booked for physically handicapped person.... had to climb steps to the room on the second floor. shower was over a spar bath ..couldnt access the showerHad arranged meeting with a client who was informed that the motel had no booking for us.