Exceptional

Terrible staff. Stay only for...

Liked: Excellent location, spacious room, good hours for check in and check lit.
Disliked: This was the worst staff I have ever encountered in any hotel in years. The front desk staff was curt at check in and gave us no information about parking (such as using keys to get in and get out), breakfast (we were under the impression it was included, but later learned it was not), or anything else about the hotel. We waited patiently for quite some time as there was a line to check in and only one person. 2 other people, one who seemed more like a manager, came out while we waited and no one even said hello or that it should only be a few more minutes- typical customer service expectations. We later tried calling the front desk to ask about breakfast and when we got through on the 3rd attempt were told it starts at 6:30 and then hung up with no more info. We went down the next morning to find breakfast, asked someone who directed us to the restaurant, and then the restaurant said it was not included based on our room number. We decided to eat elsewhere. At checkout, there was another line and only one person working so I asked him if I should just leave my keys. He took them without letting me know they were needed to leave the parking area. Thankfully when I called at the gate I was let out with no issue.

Exceptional

Liked: Ourisman Christmas Party was there and stayed overnight. The room was very nice
Disliked: I did not like the fact you charged $23.00 for parking and was not told about that fee.

Exceptional

Liked: Beautiful lobby nice room and view

Superb

Exceptional

Superb

Liked: good gym.
Disliked: M lounge was only so-so in terms of choices for breakfast. Not good for anything beyond breakfast. Could not sort out how to get a beer or glass of wine at night (cabinet locked and no staff present)

Very good overall.

Liked: Rooms are a good size and the doors don't slam so it is quiet as people enter and exit adjacent rooms.
Disliked: A previous occupant must have spilled something on the carpet next to the bed near the night stand because the carpet was wet and I stepped in it with my socks on. I kept having to get out of bed on the side next to the wall to avoid the wet carpet.

Pleasant

Liked: Up to date rooms and as my son says it looked very fancy
Disliked: The vending machines had expired drinks in them and they were warm. The ac in the room stayed warm I like a very cold room but we got to the room late and didn’t have the energy to change rooms. Also double beds do not fit 2 adults comfortably.