bestprice Hotel Aachen Hauptbahnhof Guest Reviews
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0.2 miles from Aachen centre |
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Svit Fri, 22 November 2024
Nice stay in Aachen
Liked: Good price and good location next to the train station.
Disliked: The sink was clogged and the view out of the room wasn't that nice.
Patrick Fri, 22 November 2024
Disappointing Stay with Major Issues,...
Liked: Nothing
Disliked: I recently stayed at this hotel and had a mixed experience. Unfortunately, my first night was a disaster. Despite booking and paying for a double room, I was given what seemed to be a small single room with a double bed. The room was unbearably overheated due to exposed heating pipes (conveying hot water to the remaining rooms), even though the radiator (of the room itself) was off. Upon arrival, the windows were open, which seemed like an attempt to manage the heat. The noise from the avenue made sleeping with open windows impossible. When I called customer service around 11:00 p.m. for assistance, the representative was dismissive, offering no real solution other than leaving the windows open, in an extremely cold weather! As a result, I had a terrible night and was exhausted for an important meeting the next day.Cleanliness in this room was another major issue. The linens, rugs, and walls were dirty, there were visible signs of mold in the shower corners, and the amount of dirt and dust under the bed was unimaginable! This made the room feel unhygienic and unwelcoming.After raising these concerns, I was moved to a better room for the remainder of my stay. This room was larger and somewhat cleaner, though it was far from perfect. The rugs were still dirty, there were still traces of mold in the shower, and the lavatory drain cap was defective, causing inconvenience. While this room was an improvement, the overall cleanliness standard still left much to be desired.Overall, while I appreciate being moved to a better room, my experience was soured by the initial night (preceding an important meeting I had), the lack of adequate customer service, and persistent cleanliness issues. I cannot recommend this hotel, particularly for anyone with high cleanliness standards or needing a restful night's sleep.
Faizan Fri, 22 November 2024
Pleasant
Liked: Staff was good.
Disliked: TV position was not good.
Steve Tue, 19 November 2024
Very good
Hana Sun, 17 November 2024
Good
Liked: My room was clean and good. The reception staff were really nice.
Disliked: The housekeeping staff were disrespectful and rude.
Bee Sat, 16 November 2024
Bad experience
Liked: Location
Disliked: Check in time from 2pm to 10pm only. No staff after 10pm. Because of the train late, we reach after 10pm, we cannot enter the hotel door as it lock and no staff there, even we call the number given, also nobody pick up. In a cool nights, we need to get another hotel for overnight. They even provide me a basement room , near the kitchen, that very dusty , smell of mold, when we check in the other days. As we book for 3 days and reservation cannot cancel.
Ho Thu, 14 November 2024
Superb
Karen Tue, 12 November 2024
Comfortable room, not too far...
Liked: Parking available on site was helpful. Comfortable bed. Easy access.
Disliked: Location was so, so. A bit of a walk to the centre of town.
Manas Mon, 11 November 2024
Pleasant.
Liked: Close to the Aachen central station.
Disliked: No kettle, tea, coffee, hair dryer does not work.
Satoshi Mon, 11 November 2024
Confortable and convinient.
Liked: It is near to Aachen central station, where we can get foods and drinks.