Excellent

Liked: All good
Disliked: Nothing

Simple hotel and amenities with...

Liked: Everything was nice but without any frills. The guy who was on the night reception when we arrived was on in the morning and made or heated up the cooked breakfast
Disliked: Just a plain hotel with adequate facilities

Exceptional

Very good

Great staff, but facilities need...

Liked: The staff is enthusiastic, loves their work, and is efficient. The breakfast is delicious.
Disliked: The overall experience of staying here was terrible! The radiator valve wasn’t allowing hot water to flow properly, so it didn’t heat at all. The room decor is outdated, the carpet is not clean, and although the bathroom was newly renovated, the workmanship is terrible. The corners of the tiles are poorly finished. The flush button on the toilet is awful – it’s tiny and difficult to press, and you have to push really hard! The flush water pressure is low. The room had no heating, so we moved to a different room. Thank you to the staff for doing that promptly and with no fuss.. Oh my god! In the new room, with new wooden furniture, there was a strong, pungent glue smell that filled the entire room. Sharp and nasty. The new room had an electric heater, but initially, the automatic lock was activated, and I had to press the confirm and next page buttons for three seconds to unlock it. It took us 10 minutes to figure out how to unlock it because there were no instructions. The heater made a constant ticking noise every 4 sec all night, probably switching back and forth between heating and not heating. The gap under the door was 1.5 cm wide, and the light from the hallway shone directly in. Cold air was blowing through the door. Is this really what you call a "Best Western"? You must be joking!

Very good

Pleasant

Disliked: overpriced compared to other hotels charhong £70 for same type of room

Very nice place

Liked: It was close to a friend we was visiting near by and the lady on the desk was exceptional very helpful
Disliked: Not enough coffee and milk in room and only one hot chocolate for 2 people should be 2 lol

Exceeded expectation

Liked: Staff, facilities and overall standard of accomodation