The manager was the best hospitality professional I have encountered in a long time. We had no issues at all. If we had, I am very confident it would have been addressed immediately.

Liked: Staff, cleanliness, location.
Disliked: Nothing.

This was the worst hotel experience we have had in a long time. The room burned my nose and eyes from cold and the bed was like a rock! The tv was old and outdated. When we called the front desk the man showed up at our room with a spray bottle to spray some chemical deodorizer in the room!!!! I was at a convention all day and so looking forward to a hot bath and the water was set to a maximum temperature so it was tepid and I couldn't have a hot bath. As well the internet was very slow to work on and it was down a lot of the time. I would have left except I paid online and the front desk said they could not refund my money. We were very disappointed with this hotel. In the past we have had much better experiences. We were just in Clearwater and had a nice room, excellent bed.....We are business people and have travelled from Canada to US 3 times in the past 6 months and will be travelling in Florida very often, so it would be nice to know that we could stay in a Best Western and have a dependable experience ( unlike this past one).

Disliked: yes

Better than expected

Liked: I am a hotel snob but was looking for a quick low cost stay for one night. This hotel was clean, staff friendly, coffee and water available, clean room, quiet, breakfast was good enough! I would stay again.

Great stay at a great...

Liked: I was a little hesitant; because I am generally loyal to a different hotel brand. However our travel size and date made us outsource our stay! I was thoroughly impressed with the room; cleanliness; bed comfort; towels; staff and pool. The breakfast was the only complaint I would have, and that was because they had oatmeal packets but no real station and yogurt machine, but nothing to put in it. I did go to the coffee station for hot water and sugar packets for the oatmeal. The price point of the room and location were also spot on. IHOP right next door and the best Bonefish Grill I’ve ever eaten at behind the hotel!

Horrible experience. The manager had...

Liked: Elevator was broken and we had four 50lb bags. The manager was very rude and completely unprofessional. We had planned on staying there when our cruise returned to Tampa but after the way we were treated we canceled our reservation and stayed at another hotel.

Very good

Exceptional

Liked: Breakfast was excellent. Location was excellent, just between the airport and the cruise port. Group of 13 and all very happy with the hotel.

Bad

Disappointing

Passable

Liked: Hotel was ok .Breakfast selection not good but Ihop next door was our saviour.There was a musty smell throughout hotel and the air conditioning units were very noisy so either be too hot or too loud to get sleep

Disappointing