The manager was the best hospitality professional I have encountered in a long time. We had no issues at all. If we had, I am very confident it would have been addressed immediately.

Liked: Staff, cleanliness, location.
Disliked: Nothing.

This was the worst hotel experience we have had in a long time. The room burned my nose and eyes from cold and the bed was like a rock! The tv was old and outdated. When we called the front desk the man showed up at our room with a spray bottle to spray some chemical deodorizer in the room!!!! I was at a convention all day and so looking forward to a hot bath and the water was set to a maximum temperature so it was tepid and I couldn't have a hot bath. As well the internet was very slow to work on and it was down a lot of the time. I would have left except I paid online and the front desk said they could not refund my money. We were very disappointed with this hotel. In the past we have had much better experiences. We were just in Clearwater and had a nice room, excellent bed.....We are business people and have travelled from Canada to US 3 times in the past 6 months and will be travelling in Florida very often, so it would be nice to know that we could stay in a Best Western and have a dependable experience ( unlike this past one).

Disliked: yes

Good

Liked: Staff was courteous
Disliked: TV on one of the rooms, was not working

Pleasant

Exceptional

Good

Liked: Location to where I had to go
Disliked: The front desk staff was unprofessional. They were more interested looking at their cell phones. They didn’t dress appropriately. I am a former hotel manager and would not allow my staff to dress the way they did. The front desk staff is the first and last person the customer sees.

Review

Liked: Breakfast was an excellent selection and very good. Coffee although offered 24/7 was not hot enough and too weak. The room and bed was okay but the carpet was disgusting and needed vacuumed and cleaned. They need to remove carpeting and put in tile or hardwood flooring for sanitary reasons.
Disliked: Carpet dirty

Good

Close to the airport, fair...

Liked: Very clean room. NEAT

Okay

Liked: Friendly staff, nice pool area
Disliked: Carpets appeared worn, chair in room very worn on the arms and appeared unclean

Would not stay here again...

Liked: We stayed with our daughter so had extra beds
Disliked: Our room had only a box fan, no air. The receptionist checked us in told us where elevator was, no other info. Not where to find room, about breakfast or time of it. Overall, not impressed