Clean and efficient. It was nice and comfortable.

Disliked: Coffee.

A friend and I were attending the Gluten Free/Allergen Free Expo at the Mass Mutual Center and needed a place to stay for the night. We didn't need anything fancy or expensive, just a place to lay our heads. The Best Western was just what we needed. It was close to local restaurants, and shopping. It was easy to get to, and the rooms were clean. If I ever find the need to stay in Springfield again, I would definitely give them a call.

Liked: Clean; the staff we encountered were very nice and very helpful.
Disliked: I wish there were an indoor pool :(

Exceptional

Liked: Location
Disliked: Room service

Pleasant

Liked: Friendly staff. Good location.
Disliked: No daily housekeeping in my room. Smears all over windows and tables. Found empty condom wrapper in the closet by the iron when I arrived. Sidewalks were not properly shoveled. Elevator smelled terrible. Hallways smelled like pot smoke.

Superb

Liked: Cleanliness

Good

Exceptional

Liked: Free Breakfast and the room was great
Disliked: The hallways smelled like someone went to the bathroom in a corner somewhere and instead of finding where the smell was coming from they out a glade plug in outside our room door and sprayed with air freshener essentially masking the lingering feces smell

Very good

Pretty good spot, good value.

Liked: Breakfast was good. Nice choice of items.
Disliked: Room was a little loud (hallway noise, highway noise).

Very good

Exceptional