Clean and efficient. It was nice and comfortable.

Disliked: Coffee.

A friend and I were attending the Gluten Free/Allergen Free Expo at the Mass Mutual Center and needed a place to stay for the night. We didn't need anything fancy or expensive, just a place to lay our heads. The Best Western was just what we needed. It was close to local restaurants, and shopping. It was easy to get to, and the rooms were clean. If I ever find the need to stay in Springfield again, I would definitely give them a call.

Liked: Clean; the staff we encountered were very nice and very helpful.
Disliked: I wish there were an indoor pool :(

Very good

Liked: Staff was pleasant, beds comfy
Disliked: Breakfast menu

Superb

Pleasant

Very good

Good place to stay, feel...

Liked: Location was great, breakfast was decent
Disliked: Price was too high

Not enough concern over problem...

Liked: Good location to event
Disliked: There was a leak in bathroom floor all wet by bed came from upper floor

Pleasant

Liked: Friendly staff. Quiet. Bed was pretty comfortable.
Disliked: Dusty. Stained toilet! Abundant use of scented air fresheners. Housekeeping must be requested during our 3 night stay.

Sucked

Disliked: Got charged twice!!!!!!!!

Very good

Liked: Location