Poor

Disliked: The walk ways are having full smoke smell and can hear very loud people watching televisions. Elevator and room also have the same smoke smell. It took sometime to get adjusted into the room. Also, the peeping hole was filled with paper instead of glass seal.Not at all satisfied.

Tv didn’t work in room,...

Disliked: My tv didn’t work in my room. No phone to call front desk. Let stay know twice and nothing was done! I’m still waiting on a manager to call me to make this issue right or I will go higher.

Not coming again

Liked: Room Is okay.
Disliked: Smoke smell is everywhere in lifts corridors

Not what I expected at...

Liked: Offered breakfast, mini fridge and microwave in room
Disliked: Staff was never at the front desk, poor options for breakfast - we ate at IHOP next door instead, dirty tub, dirty room - very dusty, smelled like cigarette smoke in the halls and in the room, elevator is VERY far from the front desk

Good

Our stay was great.

Liked: They gave us clean towels and whatever we needed. We appreciated it. Housekeeping was really nice to us. We thanked them. Our stay was good. They staff have been really helpful. The hotel is nice and clean. We are close to a lot of restaurants and the Woodfield mall.
Disliked: We wish the beds were more comfortable. The bathroom were to small.

Exceptional

Very good

Liked: It was close to a lot of shopping places like woodfield mall, and other shopping centers.

Very helpful staff - need...