Okay but staff should have...

Liked: The location was perfect.
Disliked: The staff knowing there was pre-teen hockey tournament should have taken better care to ensure the comfort of the other guest. The children ran the halls until 1am on Friday night. Parents should have a controlled their children after a certain hour but staff should have ensured that it was done.

It was amazing

Liked: Accessible to the restaurant and nearby stores
Disliked: Carpet smells

Good

I won't return.

Liked: Location
Disliked: Dirty room, no on-site restaurant like stated in website, front desk staff not friendly or helpful, broken ice machine...

We had a very nice...

Liked: It was a good location to the town. It was comfortable and the staff was friendly and helpful.
Disliked: The pool water could have been warmer. The room was nice & warm but the water was too cold.

Good

Decent place with some perks....

Liked: Size of room was nice. Coffee maker, mini frig & microwave.
Disliked: No elevator. Only 2 story hotel, but with bad knees carrying luggage up stairs was not fun. Bed was incredibly hard. Shower curtain was installed too far into the shower insert. Every time you showered, the fabric curtain stuck to you. If you tried to fix the curtain, water just got all along the floor. My room was not serviced through the weekend. I got my own fresh towels & coffee pods. This wasn't too bad, as I was traveling solo this trip. If I had been with my family, though, this would have been unacceptable. (I discussed this with front desk when I checked out)

I will never stay there...

Disliked: I wish to complain strongly about the management of this hotel.On September 9 th 2024, I got a confirmed booking for 2 rooms for October 4-6 th …confirmed booking number 4470646217. Two days before we were due to arrive ,I got informed that our booking was cancelled!!! by the manager. Jason Clark . He stated that that they had overbooked. I was justifiably irate as 3 of my family had booked time off work to accompanying me as I am disabled and need help. I had to scramble around to get suitable accommodation and ended up having to pay almost three times the price as it was Homecoming weekend in the area and most hotels were fully booked already. I would like you to look into this and let me know your findings and what consequences you will make.I have used this hotel several times in the past and found it very satisfactory, I had planned to introduce my family to the area and restaurants in Saranac Lake and had to rethink my plans . The whole experience was very upsetting to me and my family.

Good

Liked: Breakfast was very nice. Location is great.
Disliked: Shower curtains are installed improperly. It stuck to us the entire time we showered, making it impossible to shower appropriately.