Exceptional

Liked: Everything, the staff from reception, cleaning staff, pool staff all of the staff was exceptional. Made sure we were all comfortable. The best stay we have had in years at a hotel.
Disliked: Nothing, loved everything

Superb

Liked: Value, location, spa tub
Disliked: Breakfast could be improved

Very good

Disliked: The breakfast

Exceptional

Bad

Liked: Good location.
Disliked: Our room was infested with ants. The last day of our stay, we woke up to all of our counters, and property covered by 1000's of them. The office told us to come grab ant traps, which we did. They were used already and had ants in them. Disgusting. The coffee area already had sugar from the previous guests that they failed to clean. My daughter left her ortho retainers in the room after we got done cleaning up the ants. We called them back and asked them about the retainers and were informed by their management staff that the cleaning people found them and threw them away, since they had gone into the room to spray Raid and got all over them. I don't know any reasonable person that would look at obvious expensive dental retainers and simply decide to toss them out like garbage, instead of taking them to their office to claim. The owner has been asked to call or email me on several occasions, by not only myself, but also BBB and Best Western corporate. Nothing in 3 weeks. The General Manager Rose at the location has even been urging the owner to contact me to resolve all of this, but she still neglects a response or any attempts. This whole thing has been a real bummer, mostly in terms of the owner flat refusing to respond to me, BBB and even her own franchise corporate office.

Very good

Very good

Comfortable jumping off point along...

Liked: Staff were very friendly and helpful, and patient when our keys didn't work and needed reprogramming 4 times. Room was clean and overlooked the river
Disliked: Fine, just overpriced for the quality, especially in the down season. The bedside lamp flashed like a strobe light, no extra blankets, sparse breakfast.

Good