Best Western Raphael Hotel Altona Guest Reviews
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3.9 miles from Hamburg centre |
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Barrie Tue, 15 October 2024
Dissapointing.
Liked: Location to train station and one of the staff helped with a restaurant reservation.
Disliked: Beds and towels and not changed due to a bizarre rule where you have to notify the hotel in advance if required otherwise you come back at night to an unmade bed and without a change of towels and linen. Not the service as travellers we expect. When mentioned to the staff they advised us we were informed on arrival. We weren't. So writing here for the benefit of others. Perhaps the hotel is trying to save the environment however i suspect the ruse employed is just to save some euros.
Marina Tue, 1 October 2024
Good
Louay Mon, 9 September 2024
Very good
Raphaella Tue, 20 August 2024
Good
Liked: Great location and lovely staff
Disliked: If it’s a sunny day and you are on the 3rd floor, the room gets pretty hot in the mornings. WiFi could definitely be better. Sometimes I couldn’t even upload a social media post for 30 minutes
David Fri, 12 July 2024
Superb
Liked: Central location, reasonable priced
Disliked: No, bar or proper lounge are
Naranont Mon, 8 July 2024
Good location
Liked: So many dust in the room, especially curtain and floor.
Disliked: Just next to the train station.
Lasha Fri, 28 June 2024
Exceptional
Perković Mon, 24 June 2024
Superb
Liked: They were kind and offered place to fresh up when we came early.
Panteleimon Sat, 22 June 2024
Very good hotel well situated...
Liked: The location and the modernised rooms
Disliked: Unfortunately I got an old smaller room but it was very decent and very clean. I did book only a couple of days before during the euros.
Lisa Sat, 22 June 2024
Good, but somewhat noisy location
Liked: The location to the Altona train station and downtown Altona is great. The room was very clean. We were also surprised by the selection of coffee and tea, a free bottle of water in the mini-fridge.
Disliked: We found the price to be a bit on the high end (131€) for one night in a very basic room. However, as already stated, the room was very clean. Unfortunately, due to its location facing the street and train station, the room was quite noisy.