Good stay all except for...

Liked: Clean smelling throughout the property. Friendly housekeeping service each day. Clean property grounds.The breakfast was good with a variety of breakfast items, i.e. sausage, waffles, scrambled eggs, home fries, cold cereal, yogurt. My issue however was I wished they would have alternated sausage with bacon. Omelet station only open on weekdays and not on weekends. Five minute drive to large A+ Willowbrook Mall loaded with tons of stores!!
Disliked: Coffee station in lobby 24/7 however no hot water for tea. Had to ask front desk for hot water which she provided for me each time. Room had stove top, large refrigerator, microwave and dishwasher. However, no pans in room to cook with. When asked at front desk for pan, response was they do not provide pans, you have to bring your own. That was not mentioned. No restaurant on premises and bar area was never open.

Horrible horrible horrible service.

Liked: Customer service is horrible. When we arrived there. There was guest sitting in front of the hotel drinking beer and listening to music. One of the worker blocked one side of the parking lot with it vehicle. To make it one way in and out. On Saturday morning my family and I when down stairs to eat breakfast and the lady who works behind the desk didn't greet us but she watched us the whole time. She come in the eating area several times to see how much we were eating. Made my children feel uncomfortable. Then it was time to checkout I sent my oldest daughter down stairs to get the cart to put our belongings on it then my daughter stop to get a cup coffee but was asked did she know another black woman who's was a guest there. Then she started to question them. I knows with the non black guest they were treating great. RACIST
Disliked: Customer service needs to be better for the black guest.

I wouldn’t ever stay there...

Liked: Nothing
Disliked: Everything

Pleasant

Very good

Overall a good stay

Liked: The room was clean and they had free breakfast
Disliked: Most of the food was cold and they had hidden fees

It was a short stay,...

Liked: The hotel was right off the freeway and was nice. We were checked in quickly and our room was great! It was exactly as we ordered and quite large. The beds were comfortable. The thermostat worked great and kept the room at a comfortable temperature. We arrived late and left early so we didn’t get to enjoy breakfast.
Disliked: The only problem we had was there was a funny smell in the lobby as we came in. Fortunately, it was not in our room.

Exceptional

Exceptional