Poor customer service results in...

Liked: The rooms were a decent size for my group.
Disliked: This experience was ruined especially by the charge of $40 I received after leaving the hotel for a pillow. When I tried to dispute it, the front desk stated they did not see a charge, then the next agent said it was for a missing pillow but he could not reverse the charge unless I spoke with someone else. I have sent 3 emails, called several times and even reached out to the national customer service team and still have not heard anything from this hotel. I find it very poor to treat customers like this and the charge is fraudulent. Because of this, I will not ever stay at this brand of hotel again.

Superb

It was alright.

Liked: How clean it smelled
Disliked: How pushy the front desk was when I was inquiring about another night. They kept asking me if it was okay to book when I barely had withheld any information. The lady had asked me 3 times if I wanted to book another when I haven’t even made a decision in my head. I don’t like that because it feels uncomfortable. They also have a lot of extra unnecessary fees.

Exceptional

Exceptional

Disappointing

Liked: The bed was comfortable

Horrible

Liked: Very nice property.
Disliked: The staff, specifically Ms.Bala was very rude and unprofessional. Upon checking in I was hit with a $100 deposit that wasn’t on the booking website, the deposit was supposed to be refundable still haven’t received my deposit. Then I left to get my children from school and was stopped by Ms.Bala telling me I couldn’t have my children with me because it exceeded four guest. I tried to explain to her that they weren’t staying and her response was “that’s your problem”! She was very aggressive and disrespectful. It’s a shame that such a beautiful property has such ugly souls conducting business for them. I would never patronize this business again. I was already in an unfortunate position and to have an attendant tell me I can’t have MY CHILDREN with me at an establishment I paid for just didn’t sit right with me.

Not worth the price.

Liked: The first night was ok and the lady at front desk was nice.
Disliked: Too secluded. The men at the front desk was a tad bit rude. Was informed I’ll get my deposit back and haven’t received it

Exceptional