Superb

Exceptional

Good

Liked: Convenient to all shopping & food
Disliked: Was weird to have the sink in the room with the beds….. also elevator sounded like it was going to get stuck every time we used in - loud clunks and slams into place on ground floor.

Very nice visit. Friendly helpful...

Good

1 night stay and suited...

Liked: Location was perfect. Breakfast was good. Beds were comfy. Staff were great!!
Disliked: The elevator seemed older and noisy, made me wonder when it was last inspected.

I like how clean the...

Liked: The staff was nice. The room was really clean.
Disliked: The mattress on our bed needs replaced. Not firm at all.

Good property. Breakfast was fair.

Liked: Easy to access clean and friendly
Disliked: Breakfast eggs and meats were in the warmer too long. Only one piece of bacon and ham were left

The time spent there was...

Liked: The location was convenient.
Disliked: The staff was cold and more concerned about their personal conversation to the point of uncomfortableness. The specific room I requested twice via email and paid for online was not available upon arrival. Upon entering our room the musty scent of strong chemicals and wet carpet filled the air. The carpet was wet from a recent cleaning and the moisture from the carpet on my shoes caused me to slip on the tile before I realized what was going on. My wife opened our curtains to view the advertised view of the river and the entire window was covered in crawling bugs on the exterior and a few had found their way in alive. There was also no view of the river just a swampy what appeared to be a drainage ditch. The bathroom was small and outdated with an old tub/shower combo and old fixtures. The layout of the room was cramped and uncomfortable especially given the window covered in live bugs and the wet carpet and ammonia smell. There was no way I was asking my wife to sleep in that bed in that room on our anniversary weekend together. I packed up our suitcases and belongings that we hauled upstairs and went down to the front desk and requested a refund which I was granted. We then were forced to roam the town in search of a place to stay for 2 nights an hour before the show that I purchased tickets for started. We settled in at the Holiday Inn Express and they were very emphatic of our situation upgrading our room at no charge and accommodating us for both nights of our stay. I will never stay at a Best Western again for work or leisure. Worst overall experience at a hotel I’ve ever had.