Best Western Plus Warsaw, Warsaw

Very good

It would be great if...

Liked: It was clean and the room was very nice.
Disliked: There was a lot of noise. Banging on my bedroom wall. Didn’t sleep well at all.

Good

Serviceable hotel for a short...

Liked: The hotel is conveniently located and easy to find. Free parking. Free hot breakfast (eggs, sausage links, waffle machine), though hours are early during the week ending at 830 am. By 745, there were no pastries remaining aside from sliced bread for toast. Indoor pool - small if many are using it, but we did not have time to make use.
Disliked: There was a cooking food odor on our floor that could not be remedied, and we could smell it in our room. We had 3 registered guests but only 2 sets of towels upon arrival. When I asked the desk for another set, I was told that laundry was not done and to check back in the morning. This was at 830pm when my family needed to shower before bed. I pressed and was given scratchy pool towels. The toilet in our bathroom was detached from the floor,so anytime someone stood up, it slammed into the wall behind it. As a side note - the toilets should be replaced with ADA accessible height stools. Even the accessible stall in the public lobby restroom had the lower stool. The room was barely surface cleaned, with evidence of asian beetles and past guest hair visible.This is not a quiet hotel if there are other guests. We could hear doors slamming throughout the night. The beds are stiff - my husband prefer a firm mattress, so he slept ok but still felt it was uncomfortable. I prefer a softer mattress and did not sleep well.

I won’t be staying here...

Disliked: I booked the room on booking .com and paid online. When I arrived at the property I was told I would be charged an extra $60 for early check in. This is ridiculous. Never online did it say anything about an early check in fee. Had I know this I would have stayed somewhere else. This room was no where worth $150 total what I paid.

Bad

Good

Noisy neighbors? No thank you!

Liked: The staff did all she could to fix my issue but it simply couldn't be fixed. I appreciate her hard work and her trying.
Disliked: VERY VERY NOISY GUESTS THERE!!! And the entire hotel smelled like greasy burnt food from the RUDE INCONSIDERATE guests who were cooking and partying in the rooms. It was AWFUL!!