Liked: Hospitality; breakfast.
Disliked: None.

I consider this excellent value for the money considering the few negatives of my stay. This motel was less than 1 mile away from the Dixie Fairgrounds where my event was held. I was there before the car even warmed up. Breakfast was nothing great, but I'm vegetarian and I'm only gonna eat their oatmeal and have a cup of tea. Powdered coffee creamer never makes my wife happy, but, hey, it's travel, and they had liquid Cremora downstairs and powdered in the room. Staff was friendly and helpful. Regarding the pillows, what sense does it make to have a wonderful king size bed and then put 5 half sized pillows on it that are too small to be used for anything other than propping up a book on your lap. You can't use them to sit up in bed, and they were terribly uncomfortable to sleep on.

Liked: Clean, expansive room with excellent firm bed; extra cover in dresser drawer for cold night; fridge, microwave, large sofa in addition to chair.
Disliked: Pillows on the king size bed were small 1/2 size chunks of lead - very uncomfortable. No fan in the bathroom to keep mirror from getting fogged during shower.

I am sorry, I don't remember anyone's name. But the male receptionist was very nice. The attendants in the breakfast room were very attentive to everyone's needs. They made sure there was plenty of food for everyone. The cleaning crew was very nice. The black female manager is very RUDE.

Liked: Room 422 was clean. The cleaning crew was very nice, even though they never came to clean my room while I was there. The black older guy that I met at the front desk on Thursday when I checked in was very nice. He knows how to manage your guests better than the black older female manager, who was working the Friday morning, July 11th.
Disliked: I was first assigned to room 407 - when I got to the room it wasn't even clean. The person, who was a male, was very nice. He changed my room to 422. Then I asked him what it would cost if if I wanted to stay another night - he said that he would charge me the online price to make up for giving me a dirty room. On Friday morning, my key card was cancelled. I didn't think anything of it since the same thing had happened the day before. So I took them to the service desk - that same nice, older gentleman reset them for me. Soon after I got to my room I got a call from someone who stated that she was the manager of the hotel and that I needed to come to the front desk right away to settle my account, that I only had a reservation for one night - "what are you trying to pull?". I was speechless! That woman was so disrespectful, so ghetto. She is a disgrace to the hotel. In addition, she didn't even take the time to communicate with the others employees to find out what had transpired the day before. She just jumped down my throat asking me to come settle my account. That woman has no sense of hospitality or customer service. She has no business being the manager of anything until she can manage herself.

Superb

Exceptional

Poor

Disliked: My reservation had 2 rooms, however when we got to the hotel they stated there was only one room. I showed them the confirmation email with 2 rooms that I alreadypaid for...they couldn't figure it out and the manager said it was the fault of the third-party website. They finally gave me my second room and then charged me again. So I was charged for 3 rooms in total when I had reserved 2. I would love a refund since I was charged again.

bad experience

Liked: The location is very convenient and the breakfast service person is very very friendly.
Disliked: The reception staff was very rude, they charged me twice even though I showed my Booking.com receipt. I had to pay with another card and the next day I went back and showed them both statements and they refused to give me my money back. Regarding hygiene, it was not very pleasant with a strange smell.

Passable

Disliked: Tv wouldn’t change channels only played one channel. So couldn’t watch tv at all! Check in was messy and slow. Bathroom space is tiny.

Very good

Poor customer service

Liked: location
Disliked: we had no heat in our room, no blankets, the phone did not work, 3 outlets did not work, maintenance never came to fix the heat. They had no room to move us to. No mamager available. We froze and checked out.

Comfortable Stay at Best Western

Liked: Continental BreakfastLocation
Disliked: N/A

60 th class reunion North...

Liked: THe individual Jacob who was on duty when I checked in was very welcoming. He answered my questions concerning meals and getting around